Industry & maintenance
Use knowledge at the machine.
A scan opens your approved documents. Your team asks about maintenance, faults or the next step and decides what work to carry out on the machine.
Overmind · Voice Intelligence
Knowledge that speaks with you,
thinks with you and takes action.
Backed by evidence, not made up.
Voice Intelligence asks follow-up questions when something is unclear, examines objections and talks through options with you. You decide faster. And everyone can follow the reasoning.
- Knowledge
- Decisions
- Action
Why Voice Intelligence?
Everyone has some facts.
No one has the full picture.
Voice Intelligence connects data, processes and experience to create a shared understanding of the situation. Backed by evidence. Spoken, in our language. Right when we need to decide.
- AI-generated illustrations
Business question
Can we deliver on Friday?
A firm promise needs verified facts and the details of the specific order.
Lower everyday costs
Knowledge is missing.
The meter keeps running.
Downtime, lengthy onboarding and the same customer questions cost money. Voice Intelligence brings your knowledge to where it is needed – through a QR code and a conversation.
Experience & onboarding
Share experience across your team.
Experts share their experience in conversation. Your team reviews and approves the knowledge so new colleagues can use it in their work.
Customer service
Talk through product questions.
Customers ask about use, care or faults. Voice explains using your product information, asks for missing details and hands over to your team when needed.
TALK TO FELIX
Think further with data.
Discover new insights through conversation.
Try it out. Ask Felix.
Ask a question about revenue, products or regions. Felix talks with you about data from a fictional watch manufacturer.
Enable Voice in the privacy settings to talk to Felix.
Felix
Ask me your first question.
Conversation tips
You can interrupt Felix at any time. If he misses something, repeat your question.
Felix is an AI system. His answers are AI-generated. The business data in this demo is fictional.
TalkToData
One question is all it takes.
Your opening question
Use this question to start the conversation. Ask Felix in your own words.
THE STRUCTURE BEHIND IT
The foundation
for Voice Intelligence.
Voice Intelligence makes your company’s knowledge usable in conversation. Its foundation is the Voice Operating Layer (VOP). It connects the building blocks needed for answers to draw on approved knowledge and for new experience to feed back after human review and approval.
VOP = Voice Operating Layer · KSE = Knowledge Structuring Engine
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KSE
Knowledge with source and version
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Voice
Conversation and flow
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Frontend
Interface for the conversation
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TalkTo
Control and approval
TalkTo solutions
Choose your task.
Seven ways to use Voice Intelligence. Open a solution to learn more.
01Handle customer questionsAnswer recurring questions and pass on requests.TalkToCustomers
TalkToCustomers answers recurring questions from approved sources. It recognises the limits of its knowledge, asks for missing details and hands open issues to the responsible team.
How to get started
Start with one information area, approved sources and one channel.
The entry point is a pilot. Solution concept; scope and availability are agreed per project.
Explore a pilot
Resolve customer questions. Hand over the rest cleanly.
Approved sources. Clean handovers.
View example
What you gain Recurring questions answered. Your team focuses on the cases that need people. Handovers with every detail. Whoever takes over does not have to ask again. Measured by work done. Confirmed resolutions and correct handovers, not call minutes.
02Find company knowledgeGet answers from approved sources.TalkToKnowledge
Ask a work question in natural language. Get answers grounded in approved company sources, see the source and version, and flag what is still missing.
How to get started
Start with one team, one work task and approved sources.
The entry point is the Knowledge Check on your own documents. Sources, access and scope are agreed.
Knowledge Check
Find the answer. See the source. Keep work moving.
Approved sources. Traceable answers.
View example
What you gain Answers with evidence. Every answer names its source and version, so your team can check it. Less searching and asking around. Measured in the pilot: search time and questions to experts. Gaps become visible. Open questions reach the owner and improve the knowledge.
03Explain productsCompare products and find the right variant.TalkToProduct
Customers ask in their own words. TalkToProduct explains products, compares variants and prepares the next step. Answers come from approved product information.
How to get started
Start with one product line, approved product data and one channel.
The entry point is a pilot. You can try two examples on the In practice page.
Explore a pilot
Let your products explain themselves. In your brand’s voice.
Approved product information. Your brand’s voice.
View example
What you gain Advice with reasons. Customers learn why a model fits, not just its specifications. Qualified enquiries. Your team receives what is already clear: need, model, open questions. One voice for your brand. Tone and wording are agreed; subject-matter limits stay in place.
04Understand business dataCompare metrics and examine relationships.TalkToData
Explore what changed, compare patterns and question why. TalkToData connects verified calculations with context, making evidence, assumptions and limits clear.
How to get started
Start with one business question and one agreed dataset.
The entry point is a data workshop on business questions, data inventory and metrics. We then agree consulting and integration with a clear scope.
Plan a workshop
Go beyond reading numbers. Reason with data.
Verified calculations. Transparent reasoning.
View example
What you gain Think through scenarios. Which assumption changes the picture? Assumptions stay labelled as assumptions. The why behind the number. Segments and time periods are compared to show what actually changed. Discuss on evidence. Every figure comes from a verified query, with period, calculation and source.
05Preserve knowledge from experienceCapture experience in conversation and have your team review it.TalkToExpert
TalkToExpert captures unwritten know-how in guided conversations. It turns it into structured drafts that your team reviews before they enter your knowledge system.
How to get started
Start with one topic, a few experts and a real knowledge gap.
The entry point is a pilot. Solution concept; scope and review are agreed per project.
Explore a pilot
Turn experience into knowledge your team can use.
Your experts. Their context. Your approval.
View example
What you gain Knowledge stays in the company. Even when experienced people leave or shifts change. Onboarding with practical know-how. New colleagues learn from reviewed cases instead of word of mouth. Reviewed and versioned. Only approved content enters the knowledge base, and every version is traceable.
06Practice conversationsPractice sales and service conversations with AI.TalkToTrain
Practise difficult customer conversations with AI. Get specific feedback and try again before the real call.
How to get started
Start with one team and three real scenarios.
The entry point is a scenario workshop with a training partner. Pilot concept; scope agreed per project.
Explore a pilot
Handle tough conversations with confidence.
Your scenarios. Your training standards.
View example
What you gain Practise without an audience. As often as needed, with no customer on the other end. Feedback to your standards. Assessed against your training rules, not generic tips. Real moments from your work. Practise the objections and questions your team actually hears.
07Manage workflows by voicePrepare tasks and carry them out after confirmation.TalkToProcess
Describe the task and confirm the details. TalkToProcess checks permissions and reports what actually happened in your system.
How to get started
Start with one low-risk action, one role and one system.
The entry point is a pilot for a later expansion. Solution concept; availability and scope agreed per project.
Explore a pilot
Get routine work done by voice. Stay in control.
Your permissions. Your approval process.
View example
What you gain Input by voice. When hands are busy, the task still gets started. Nothing without your confirmation. Execution only starts once you have confirmed the details. You see what happened. The status in the target system is reported, not just an intention.
We agree on scope and availability for each project.
Control
People
decide.
Autonomy applies only within explicit, auditable guardrails. Your organisation keeps decision-making authority and technical responsibility.
- Approval. People approve knowledge, not the AI.
- Source. Answers rely on your evidence.
- Version. Every knowledge state is traceable.
- Permission. Access is time-limited and revocable.
- Handover. Limits and owners are set in the project.
Economic value put to the test
Start your pilot.
See what pays off.
Test Voice Intelligence on a specific process in your company. We measure time saved, rework and quality, then weigh the benefits against the costs. You find out whether using it pays off for you, and under which conditions.
01 / 06 Agree
One team. One task. One measure.
Together, we define the task, record the baseline and agree the measurement period and quality criteria before the pilot begins.
Scope and measurement plan agreed.
02 / 06 Prepare
Make the conditions clear.
Experts and IT check sources, versions, access and workplace conditions. Responsibilities, dialogue and channels are agreed with the team.
Approved sources. Named owners.
03 / 06 Test
Test before everyday use.
Your team tests typical questions, knowledge gaps and edge cases. Responsible people authorise the start after the agreed tests.
A tested start. Clear limits.
04 / 06 Trial
Try it in real work.
The pilot group handles real tasks through dialogue. Sources and open points stay visible. Agreed handover and stop rules apply.
Real tasks. Traceable clarifications.
05 / 06 Evaluate
Compare impact and effort.
Comparable cases show time, rework and quality. Project, review, upkeep and operation count too. Time gained creates capacity, not automatic cost savings.
Verified impact. Full effort.
06 / 06 Decide
Decide with evidence.
Together, we review results and open questions. You choose: end, adapt or expand. Expansion requires a newly agreed scope.
A decision grounded in evidence.
Illustrative scenario
What partners say
Perspectives
on Overmind.
“Less friction in processes – that is the difference Overmind makes. Ideal for the German Mittelstand.”
Translated from German.
“The partnership with Overmind is a real turning point. Their AI and process expertise has opened up new opportunities for us in the market.”
Translated from German.
“Clear rules ensure that Overmind’s voice AI is trustworthy, scalable and effective, and that it delivers consistent added value.”
Translated from German.
The portraits show the people quoted.
Social CodingWhat sets us apart
The right questions
bring knowledge back to mind.
With Social Coding, we shape Voice Intelligence to ask the right questions in the context of your business. This brings existing knowledge back to mind and makes it available to others.
Social Coding in practice ↗