Overmind · Voice Intelligence
Backed by evidence, not made up.
Voice Intelligence asks follow-up questions when something is unclear, examines objections and talks through options with you – citing sources and drawing exclusively on your approved company knowledge. You decide faster. And everyone can follow the reasoning.
Why Voice Intelligence?
Voice Intelligence connects data, processes and experience to create a shared understanding of the situation. Backed by evidence. Spoken, in our language. Right when we need to decide.
Business question
A firm promise needs verified facts and the details of the specific order.
Lower everyday costs
Downtime, lengthy onboarding and the same customer questions cost money. Voice Intelligence brings your knowledge to where it is needed – through a QR code and a conversation.
Industry & maintenance
Less searching. Back to work sooner.
A scan at the machine opens access to your approved documents. Your team asks about faults, maintenance or the next step. Voice Intelligence answers in conversation. Your team decides what happens at the machine.
The financial value: paid search and waiting time can become productive working time again.
Experience & onboarding
Keep the experience. Shorten onboarding.
Before experienced staff leave, they explain what matters. Voice Intelligence asks follow-up questions and captures the knowledge. Your team checks it. New colleagues can ask about it at their workplace.
The financial value: less onboarding effort and less work that has to be done all over again.
Customer service
Less routine on the phone. More time for customers.
The QR code on the product opens access to your product knowledge. Customers ask about operation, care or a fault. Voice Intelligence explains and asks follow-up questions. Your team steps in when needed.
The financial value: less time on standard questions and fewer callbacks for missing details.
Try it out. Ask Felix.
Ask a question about revenue, products or regions. Felix talks with you about data from a fictional watch manufacturer.
Enable Voice in the privacy settings to talk to Felix.
Ask me your first question.
You can interrupt Felix at any time. If he misses something, repeat your question.
Felix is an AI system. His answers are AI-generated. The business data in this demo is fictional.
One question is all it takes.
Use this question to start the conversation. Ask Felix in your own words.
THE STRUCTURE BEHIND IT
Voice Intelligence makes your company’s knowledge usable in conversation. Its foundation is the Voice Operating Layer (VOP). It connects the building blocks needed for answers to draw on approved knowledge and for new experience to feed back after human review and approval.
VOP = Voice Operating Layer · KSE = Knowledge Structuring Engine
KSE
Knowledge with source and version
Voice
Conversation and flow
Frontend
Interface for the conversation
TalkTo
Control and approval
TalkTo solutions
Seven ways to use Voice Intelligence. Open a solution to learn more.
TalkToCustomers answers recurring questions from approved sources. It recognises the limits of its knowledge, asks for missing details and hands open issues to the responsible team.
Start with one information area, approved sources and one channel.
The entry point is a pilot. Solution concept; scope and availability are agreed per project.
Explore a pilot
Resolve customer questions. Hand over the rest cleanly.
Approved sources. Clean handovers.
What you gain Recurring questions answered. Your team focuses on the cases that need people. Handovers with every detail. Whoever takes over does not have to ask again. Measured by work done. Confirmed resolutions and correct handovers, not call minutes.
“I need service for the air conditioning in my living room.”
Answers from approved sources. Missing details are asked for.
Resolved, or handed to your team with every detail.
Ask a work question in natural language. Get answers grounded in approved company sources, see the source and version, and flag what is still missing.
Start with one team, one work task and approved sources.
The entry point is the Knowledge Check on your own documents. Sources, access and scope are agreed.
Knowledge Check
Find the answer. See the source. Keep work moving.
Approved sources. Traceable answers.
What you gain Answers with evidence. Every answer names its source and version, so your team can check it. Less searching and asking around. Measured in the pilot: search time and questions to experts. Gaps become visible. Open questions reach the owner and improve the knowledge.
“Which process applies here, and where is it documented?”
Check the relevant source and version. Respect the team’s access rights.
An answer with a source to check. Open questions reach the owner.
Customers ask in their own words. TalkToProduct explains products, compares variants and prepares the next step. Answers come from approved product information.
Start with one product line, approved product data and one channel.
The entry point is a pilot. You can try two examples on the In practice page.
Explore a pilot
Let your products explain themselves. In your brand’s voice.
Approved product information. Your brand’s voice.
What you gain Advice with reasons. Customers learn why a model fits, not just its specifications. Qualified enquiries. Your team receives what is already clear: need, model, open questions. One voice for your brand. Tone and wording are agreed; subject-matter limits stay in place.
“Which model fits me, and why this one?”
Answers from approved product data. Open questions reach your team.
A clear recommendation, a lead or a service request.
Explore what changed, compare patterns and question why. TalkToData connects verified calculations with context, making evidence, assumptions and limits clear.
Start with one business question and one agreed dataset.
The entry point is a data workshop on business questions, data inventory and metrics. We then agree consulting and integration with a clear scope.
Plan a workshop
Go beyond reading numbers. Reason with data.
Verified calculations. Transparent reasoning.
What you gain Think through scenarios. Which assumption changes the picture? Assumptions stay labelled as assumptions. The why behind the number. Segments and time periods are compared to show what actually changed. Discuss on evidence. Every figure comes from a verified query, with period, calculation and source.
“Revenue fell. What changed, and what should we investigate?”
Check segments and time periods. Separate evidence from hypotheses.
What the data supports. What to investigate next.
TalkToExpert captures unwritten know-how in guided conversations. It turns it into structured drafts that your team reviews before they enter your knowledge system.
Start with one topic, a few experts and a real knowledge gap.
The entry point is a pilot. Solution concept; scope and review are agreed per project.
Explore a pilot
Turn experience into knowledge your team can use.
Your experts. Their context. Your approval.
What you gain Knowledge stays in the company. Even when experienced people leave or shifts change. Onboarding with practical know-how. New colleagues learn from reviewed cases instead of word of mouth. Reviewed and versioned. Only approved content enters the knowledge base, and every version is traceable.
“The manual doesn’t cover what I do in this case.”
Guided questions capture context. Your team reviews the draft.
Approved guidance for answers, onboarding and everyday work.
Practise difficult customer conversations with AI. Get specific feedback and try again before the real call.
Start with one team and three real scenarios.
The entry point is a scenario workshop with a training partner. Pilot concept; scope agreed per project.
Explore a pilot
Handle tough conversations with confidence.
Your scenarios. Your training standards.
What you gain Practise without an audience. As often as needed, with no customer on the other end. Feedback to your standards. Assessed against your training rules, not generic tips. Real moments from your work. Practise the objections and questions your team actually hears.
“That sounds too expensive.”
Voice role-play with useful feedback.
Respond with clarity and confidence.
Describe the task and confirm the details. TalkToProcess checks permissions and reports what actually happened in your system.
Start with one low-risk action, one role and one system.
The entry point is a pilot for a later expansion. Solution concept; availability and scope agreed per project.
Explore a pilot
Get routine work done by voice. Stay in control.
Your permissions. Your approval process.
What you gain Input by voice. When hands are busy, the task still gets started. Nothing without your confirmation. Execution only starts once you have confirmed the details. You see what happened. The status in the target system is reported, not just an intention.
“Create a materials request for job 4711.”
Details and permissions checked. You confirm before execution.
Draft created in your system. The existing approval process continues.
We agree on scope and availability for each project.
Control
Autonomy applies only within explicit, auditable guardrails. Your organisation keeps decision-making authority and technical responsibility.
Economic value put to the test
Test Voice Intelligence on a specific process in your company. We measure time saved, rework and quality, then weigh the benefits against the costs. You find out whether using it pays off for you, and under which conditions.
Calculator results are estimates. Time saved does not automatically mean money saved.
We agree on baseline values, the time period and quality criteria in advance. We only include reductions in downtime that can be demonstrably attributed to Overmind.
What partners say
“Less friction in processes – that is the difference Overmind makes. Ideal for the German Mittelstand.”
Translated from German.
“The partnership with Overmind is a real turning point. Their AI and process expertise has opened up new opportunities for us in the market.”
Translated from German.
“Clear rules ensure that Overmind’s voice AI is trustworthy, scalable and effective, and that it delivers consistent added value.”
Translated from German.
The portraits show the people quoted.
Your first step into Voice Intelligence
Are your staff searching, explaining the same things or learning old lessons again? Start with the task that costs the most time and money today.
One example from your working day is enough.
Pilot project
Put Voice Intelligence to the test with one team and one clear task. Measure the benefits, then decide how to move forward.
Discuss a pilot projectKnowledge Check
Use your own documents to find out which answers can be supported by evidence and where knowledge is missing.
Request a Knowledge CheckWorkshop
Work with us to clarify your use case and next steps. Take away a tangible result you can use, even without a follow-on engagement.
Plan a workshopYou choose the task and sources. We agree scope and duration in advance.Illustrative scenes · No sound
Social CodingWhat sets us apart
The right questions
bring knowledge back to mind.
With Social Coding, we shape Voice Intelligence to ask the right questions in the context of your business. This brings existing knowledge back to mind and makes it available to others.
Social Coding in practice ↗