Process value

See the value
of one case.

What is one case in your process worth? Your assumptions. Your process. Your result.

Go to the calculator
  • Your assumptions
  • Approval visible
  • Measure in the pilot

Process value calculator

Run the numbers
with your own values.

Enter values from your everyday work. The values for “with VOP” are your own estimates. VOP stands for Voice Operating Layer. You also enter the effort for approval.

Case

Solution: TalkToKnowledge. For labelling only. The calculation stays the same.

How often does this case occur?

Today

Your team’s working time, not conversation time.

Including non-wage labour costs.

Follow-up questions, corrections, escalations.

Internal effort or follow-on costs.

With VOP (your assumption)

Estimate cautiously. In the pilot, we measure the real value.

Without an assumption, the value stays the same.

Control

People review sources and approve knowledge. If left empty, the net value is not calculated.

If left empty, the full cost from above applies.

Process value per case

Use case: Answer a knowledge question (TalkToKnowledge)

Status: Solution concept. Availability and scope agreed per project.

Status: Entry via a Knowledge Check. Sources, access and scope agreed.

Status: Consulting and integration with a clear scope. Data access agreed per project.

Status: Solution concept. Scope and review agreed per project.

Status: Pilot concept, only with a training partner. Scope agreed per project.

Status: Solution concept for a later expansion. Availability and scope agreed per project.

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Before approval and upkeep. From your assumptions.

Please complete your assumptions.

of which working time
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of which less rework
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Process value per monthprocess value per case times cases
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Effort for approval and upkeepPeople decide what enters the knowledge base.
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Net process value per monthbefore project costs
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Net per casebefore project costs
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Working time freed uphours per month for other tasks
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Calculated over 12 monthswithout ramp-up and without project costs
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Your entries stay in your browser. The calculator does not send them. Reset deletes them.

Illustrative calculation based on your own assumptions. No promise of results. Project costs are not included. In the pilot, we agree process metrics and measure them together. The status of each use case is shown with the result.

How the calculation works

Two parts.
One process value per case.

The calculator counts what changes per case. Every value comes from your assumptions.

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Working time

Part 1

Handling time today minus with VOP, in hours. Times full cost per working hour.

What counts is working time, not conversation time. Longer handling gives a negative value.

Less rework

Part 2

Rework per 100 cases: today minus with VOP. Divided by 100. Times cost per rework item.

More rework gives a negative value.

From case to month.

  • Per month. Process value per case times cases per month.
  • Approval and upkeep. Hours times full cost per hour. People decide what enters the knowledge base.
  • Net per month. Process value per month minus approval and upkeep. Before project costs. Without an approval value, the net value is not calculated.
  • Working time freed up. Time difference times cases, in hours per month. If it takes longer with VOP, no time is counted here.
  • 12 months. Net per month times 12. Without ramp-up and without project costs.

Deliberately not included.

  • Project costs. The calculator shows the value before project costs.
  • Return as a percentage. The calculator shows neither return nor payback period.
  • Revenue effect. The calculator does not assess closed deals or revenue.
  • Preset improvements. You enter every assumption yourself.
  • Conversation time. It is not a benefit. Completed work is what counts.

Find your entry point.
Talk to us.

The value logic behind it

Volume × process delta
× agreed unit value.

Volume is the number of your cases. The process delta is the change per case. You set the unit value yourself here, for example your full cost per hour.

In the pilot, we agree the unit value together. Attribution and confidence come on top: how much is down to VOP? How reliable is the measurement? The calculator leaves both out.

Explore a pilot

We never count unasked questions retrospectively as a definite loss.

Four value classes.

Included in the calculator


  • Avoided

    Work is no longer needed, for example a follow-up question.

    Less rework


  • Accelerated

    Work gets measurably faster.

    Shorter handling time

Visible, not counted


  • Enabled

    Something happens for the first time.

Assessed only in the pilot


  • Outcome

    A downstream process improves.

    Counts only with baseline, attribution, confidence and scope of action.

Measure in the pilot

Assume. Measure.
Share.

We commit to clearly defined process metrics and share demonstrable added value.

  1. Assume

    You estimate with your own values. Here in the calculator, without a promise.

  2. Measure

    In the pilot, we set the baseline, unit of count and measurement plan.

  3. Share

    You review the results with us. Then you decide: stop, expand or adjust the scope.

A pilot typically takes eight to twelve weeks. Beforehand, we define how the benefit is measured. The “Value and measurement” workshop is part of it.

You do not have to disclose revenue, margin or profit. You keep approval and control.

See workshop formats

Getting started

Start small. Measure properly.
Then decide.

Start with one team, one task and approved sources.

Explore a pilot
Plan a workshop

Solution concept. Availability and scope agreed per project.

Images created by AI · overmind.one