MAKE THE FIRST STEP
Voice Intelligence: from vision to real use
With voice intelligence, every business communication becomes a source of valuable, immediately available insights - in every language, for every area.
Voice Intelligence changes your business.
How Voice Intelligence Works
We build tailored solutions
Voice Intelligence consists of a combination of speech recognition, speech synthesis, knowledge databases, integrations into existing systems and clear governance and compliance frameworks. It is tailored precisely to the needs and processes of the user company through individual social coding and industry-specific adaptations.
Retailer - It Has Started
Retail giant has done it: The inner voice
A large European retail chain has launched their “inner voice”, enabling their staff to become better consultants for their customers. The bot speaks several languages and makes internal knowledge accessible in branches via a user-friendly search mask, facilitating the training of new colleagues.
Voice Intelligence: Start simple
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Mighty Dialogues - The Follow Up
The second step: Find your most profitable use cases
You can find the most profitable use cases for Voice Intelligence by mapping every communication process in your business, measuring the time and cost it consumes today, and then identifying where automating or augmenting these conversations delivers the highest measurable savings or revenue impact.
Jochen Repolust, CEO at T-Sign US
The U.S. market is exceptionally prepared for Voice Intelligence due to its robust technology infrastructure, which includes advanced cloud computing systems, high-speed internet access, and widespread 5G deployment.
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This might be your Voice Intelligence
Imagine if everyone in sales could instantly access their colleagues’ best arguments, objections, and success stories – whether they originated in the customer’s office, at a trade show, or during a video call.
Every customer interaction is captured, understood, and made available as valuable knowledge, capable of dialogue for the entire sales team.
The next wave: talk to anything
Interactivity - Everywhere
When Voice Intelligence offers help instantly
Voice Intelligence can be found everywhere, in products, data or anything else you can imagine! Explore the interactivity of things for you and your teams. Remember, context delivered by voice is key.
Hans Lercher, Dean Campus 02, Entrepreneur
Overmind.one helps Europe’s companies to become the most innovative and sought-after in the world. With care, critical reflection, creativity, courage and commitment. Voice Intelligence is closely linked to my understanding of innovation.
Ragna Goreishi, Ex-IBM Global Head of Customer Experience (CX) and Operations
When someone leaves your company, you don’t just lose a teammate.
You lose their shortcuts, their “unwritten rules,” their problem-solving hacks — all the invisible glue that keeps projects moving.
- Costs 20%
- Knowledge Retention 85%
- Akzeptanz der Technologie 70%
Improving Competitive Advantage
Use Case: The rising star of KPI in HR - Retention Of Insights
Instead of losing years of experience, the company captures and preserves valuable know-how from daily conversations, meetings, and troubleshooting sessions. This means new hires can get up to speed much faster, while offboarding transitions become smoother and less costly.
Company in clima technology - digitalisation an retrieval of knowledge
Use case: When knowledge learns to talk
Voice Intelligence gives service technicians voice access to the entire digitised company knowledge base at any time, enabling them to solve problems faster, make fewer mistakes, reduce wasted trips, and thus increase efficiency and customer satisfaction.
Voice Intelligence that audits, improves & elevates Your AI
Kurt Altenburger, Corporate Advisor
Imagine if the things around you could talk to you. Whether it’s products, information or ideas – everything can be experienced or monitored through Overmind.one’s voice intelligence as soon as speech comes into play. The VI revolution has certainly begun.
VI that Audits, Improves & Elevates Your AI
Use Case: Check processes, analyse AI agents and measure the real quality of your voice or chat bots.
Modern enterprises increasingly rely on AI agents and automated processes, yet many deployments underperform: workflows remain fragmented, bots fail to understand users, and ROI is unclear. Voice Intelligence (VI) unlocks the next level of value by acting as a strategic auditor and optimiser for existing digital solutions.
Use case: Data collection of potential customers suggesting a sales strategy
What was implemented:
- a data crawler agent that collects customer data; a data processing agent that cleanses and organizes it
- an analytics agent that analyzes patterns and segments customers
- a strategy agent that develops tailored sales approaches; a recommendation agent that generates actionable sales insights
- and a feedback agent that refines strategies based on results
[mwai_chatbot id=”chatbot-product”]
Use Case: Let products talk with your customers
Support your clients to resolve their problems at the Point Of Sales (POS). Let them chat and talk!
Use Case: Sigmund, your coach for your daily challenges
Tell him what moves you and ask for suggestions on how to overcome your challenges.
[mwai_chatbot id=”chatbot-coach”]
Martin Rath, Independent Consultant for Renewable Energy Providers
“Voice intelligence isn’t just innovation—it’s essential for renewable energy providers aiming to talk to data in real-time, streamline operations and accelerate the transition to sustainable energy.”
Use Case: Let your data talk
Having conversations about and with data about its impact on your business. Crazy? No, reality!
Windturbines
- Technician Support & Field Assistance
- Control Room Support & Monitoring
- Predictive Maintenance & Scheduling
- Training & Knowledge Sharing
- Work Order & Report Management
- Safety & Compliance
- Asset Management & Optimisation
