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Andere offene Tabs folgen der Wahl *\/\n  w.addEventListener(\"storage\", function (e) { if (e.key === SCHLUESSEL) { anwenden(e.newValue === \"hell\"); } });\n  w.omModus = { hell: istHell, setzen: function (hell) { umschalten(!!hell, true); } };\n})(window, document);\n<\/script>[\/et_pb_code][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Praxisfall \u00b7 Einstieg\" module_class=\"\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-case-back\"><a href=\"https:\/\/overmind.one\/fr\/voice-intelligence-en-pratique\">\u2190 Tous les exemples pratiques<\/a><\/p>\n<p class=\"ov-kicker\">Exemple pratique anonyme \u00b7 Construction m\u00e9canique internationale<\/p>\n<h1>Transmettre les connaissances.<br \/><span class=\"ov-accent\">Avant son d\u00e9part \u00e0 la retraite.<\/span><\/h1>\n<p class=\"ov-intro\">Recueillir l\u2019exp\u00e9rience par la conversation directement sur la machine. Les responsables des connaissances v\u00e9rifient les affirmations, les rattachent aux domaines de connaissances et les valident pour l\u2019\u00e9quipe technique. Les nouveaux coll\u00e8gues peuvent utiliser ces connaissances pour leurs propres questions.<\/p>\n<p class=\"ov-label\">La situation de travail et l\u2019image sont illustratives. Aucun r\u00e9sultat mesur\u00e9 sur le temps de prise de poste ou l\u2019all\u00e8gement du travail des experts n\u2019est pr\u00e9sent\u00e9 ici.<\/p>\n<p>[\/et_pb_text][et_pb_button _builder_version=\"4.27.9\" admin_label=\"CTA \u00b7 Pilot besprechen\" module_class=\"ov-button\" button_text=\"\u00c9changer sur un projet pilote\" button_url=\"https:\/\/overmind.one\/fr\/contact-voice-intelligence?use_case=expert&vertical=industry&anliegen=pilot#anfrage\" button_alignment=\"left\" url_new_window=\"off\" custom_button=\"on\"][\/et_pb_button][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Praxisfall \u00b7 Ausgangslage\" module_class=\"\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Avant la transmission \u00b7 Situation de travail illustrative<\/p>\n<h2>La situation de d\u00e9part<\/h2>\n<p>Chez un constructeur de machines international, des techniciennes et techniciens cl\u00e9s approchent de la retraite. Les nouveaux coll\u00e8gues ont besoin de beaucoup de temps pour prendre leurs marques. La consigne de r\u00e9diger des rapports ne permet pas de recueillir suffisamment les connaissances tacites. Une technicienne exp\u00e9riment\u00e9e explique donc directement sur la machine les observations qui comptent pour elle et la mani\u00e8re dont elle reconna\u00eet les liens entre les ph\u00e9nom\u00e8nes.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"2_5\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Praxisfall \u00b7 Technikerin\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<figure class=\"ov-case-photo\"><img loading=\"lazy\" src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/overmind-knowledge-retirement-20261011.webp\" width=\"1254\" height=\"1254\" alt=\"Sc\u00e8ne de travail illustrative : une technicienne exp\u00e9riment\u00e9e transmet ses connaissances sur la machine.\" decoding=\"async\"><figcaption>Sc\u00e8ne illustrative \u00b7 Image g\u00e9n\u00e9r\u00e9e par l\u2019IA<\/figcaption><\/figure>\n<p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Praxisfall \u00b7 Frage\" module_class=\"ov-moment\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Exemple de conversation illustratif<\/p>\n<blockquote><p>\u00ab Cela ne figure pas ainsi dans le manuel. Je vais vous montrer ce \u00e0 quoi je pr\u00eate attention ici. \u00bb<\/p><\/blockquote>\n<p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Praxisfall \u00b7 Vorher und nachher\" module_class=\"ov-card ov-case-brief\" text_orientation=\"left\"]<\/p>\n<div class=\"ov-case-brief-item\">\n<h3>Pr\u00e9parer<\/h3>\n<p>D\u00e9finir la machine, le domaine d\u2019exp\u00e9rience et les interlocuteurs.<\/p>\n<\/div>\n<div class=\"ov-case-brief-item\">\n<h3>Dans la conversation<\/h3>\n<p>D\u00e9crire l\u2019exp\u00e9rience avec ses propres mots et pr\u00e9ciser son contexte.<\/p>\n<\/div>\n<div class=\"ov-case-brief-item\">\n<h3>Utiliser ensuite<\/h3>\n<p>Utiliser les connaissances v\u00e9rifi\u00e9es pour la prise de poste et les questions de travail.<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"02 \u00b7 Einsatzsituationen\" module_id=\"einsatzsituationen\" module_class=\"ov-page \" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Zwei Arbeitsmomente\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Deux situations de travail<\/p>\n<h2>Comprendre la situation.<br \/><span class=\"ov-accent\">Mener la conversation adapt\u00e9e.<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_2,1_2\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Erfahrung vor der Pension erfassen\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">01<\/p>\n<h3>Recueillir l\u2019exp\u00e9rience avant le d\u00e9part \u00e0 la retraite<\/h3>\n<p>La technicienne d\u00e9crit des situations de travail concr\u00e8tes en ayant la machine et son environnement devant elle. Les questions rendent explicites ses observations habituelles, les diff\u00e9rences et les raisons de ses d\u00e9cisions. Il n\u2019est pas n\u00e9cessaire de commencer par r\u00e9diger un long rapport.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Neue Techniker einarbeiten\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">02<\/p>\n<h3>Accompagner les nouveaux techniciens<\/h3>\n<p>Un nouveau coll\u00e8gue interroge l\u2019exp\u00e9rience valid\u00e9e avec ses propres mots. La r\u00e9ponse indique la machine concern\u00e9e et l\u2019\u00e9tat des connaissances. Il reconna\u00eet ce qui convient \u00e0 sa situation et les questions qu\u2019il doit encore poser \u00e0 l\u2019\u00e9quipe exp\u00e9riment\u00e9e.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"03 \u00b7 Wissensbasis\" module_id=\"wissen-vor-einsatz\" module_class=\"ov-page ov-tone\" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Die Wissensbasis\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">La base de connaissances<\/p>\n<h2>Voir les \u00e9l\u00e9ments probants.<br \/><span class=\"ov-accent\">Reconna\u00eetre les questions ouvertes.<\/span><\/h2>\n<p>L\u2019exp\u00e9rience devient visible dans la conversation. Pour l\u2019utiliser ensuite, les affirmations n\u00e9cessitent un contexte pr\u00e9cis et une v\u00e9rification m\u00e9tier.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_3,1_3,1_3\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Konkrete Erfahrung\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">01<\/p>\n<h3>Une exp\u00e9rience concr\u00e8te<\/h3>\n<p>La technicienne d\u00e9crit l\u2019observation, la machine et la situation. Les pratiques habituelles deviennent compr\u00e9hensibles parce que Voice demande les raisons et les diff\u00e9rences importantes.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Erkennbare offene Punkte\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">02<\/p>\n<h3>Des points \u00e0 clarifier identifiables<\/h3>\n<p>L\u2019appr\u00e9ciation personnelle, les informations \u00e9tay\u00e9es et les liens non clarifi\u00e9s restent distincts. Si la variante de la machine ou les conditions manquent, une question cibl\u00e9e est pos\u00e9e et le point \u00e0 clarifier est consign\u00e9.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Fachliche Freigabe\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">03<\/p>\n<h3>Validation m\u00e9tier<\/h3>\n<p>Le responsable des connaissances v\u00e9rifie les affirmations, leur contexte et les contradictions possibles. Il rattache les contenus confirm\u00e9s au domaine de connaissances adapt\u00e9 et d\u00e9cide de leur validation.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"04 \u00b7 Beispielgespr\u00e4ch\" module_id=\"use-case\" module_class=\"ov-page \" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Ein Beispielgespr\u00e4ch\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Une conversation d\u2019exemple<\/p>\n<h2>Poser des questions concr\u00e8tes.<br \/><span class=\"ov-accent\">R\u00e9pondre de mani\u00e8re tra\u00e7able.<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_2,1_2\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Beispielgespr\u00e4ch \u00b7 Frage\" module_class=\"ov-question\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Exemple de conversation illustratif<\/p>\n<blockquote><p>\u00ab Que remarquez-vous d\u2019abord sur cette machine lorsque quelque chose fonctionne diff\u00e9remment de d\u2019habitude ? \u00bb<\/p><\/blockquote>\n<p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Beispielgespr\u00e4ch \u00b7 Quelle\" module_class=\"ov-fact\" text_orientation=\"left\"]<\/p>\n<h3>Sources et champ d\u2019application<\/h3>\n<p>Affirmations recueillies aupr\u00e8s de la technicienne avec r\u00e9f\u00e9rence \u00e0 la machine et \u00e0 la situation ; compl\u00e9t\u00e9es par les manuels existants et les retours d\u2019exp\u00e9rience valid\u00e9s. Le dialogue illustratif montre le d\u00e9roulement, pas une instruction technique.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Beispielgespr\u00e4ch \u00b7 Offene Angaben\" module_class=\"ov-fact\" text_orientation=\"left\"]<\/p>\n<h3>Ce qui reste \u00e0 clarifier<\/h3>\n<p>Un brouillon de conversation n\u2019est pas encore une connaissance d\u2019\u00e9quipe valid\u00e9e. Les diff\u00e9rences entre machines restent identifiables. Le responsable des connaissances pr\u00e9cise le champ d\u2019application avant de rendre les contenus accessibles aux autres techniciens.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_tabs _builder_version=\"4.27.9\" admin_label=\"Gespr\u00e4ch \u00b7 Antwort, R\u00fcckfrage und n\u00e4chster Schritt\" module_class=\"ov-example-tabs\"][et_pb_tab _builder_version=\"4.27.9\" title=\"R\u00e9ponse\"]<\/p>\n<p>\u00ab Vous d\u00e9crivez une observation issue de votre exp\u00e9rience. Je consigne la machine et la situation dans lesquelles vous y pr\u00eatez attention. Qu\u2019est-ce qui est document\u00e9 et qu\u2019est-ce qui rel\u00e8ve de votre appr\u00e9ciation ? \u00bb<\/p>\n<p>[\/et_pb_tab]<br \/>\n[et_pb_tab _builder_version=\"4.27.9\" title=\"Question compl\u00e9mentaire\"]<\/p>\n<p>\u00ab Cela s\u2019applique-t-il \u00e0 cette variante ou \u00e9galement \u00e0 d\u2019autres machines ? Quelles conditions devons-nous consigner ? \u00bb<\/p>\n<p>[\/et_pb_tab]<br \/>\n[et_pb_tab _builder_version=\"4.27.9\" title=\"Prochaine \u00e9tape\"]<\/p>\n<p>La technicienne v\u00e9rifie le brouillon de conversation et compl\u00e8te le contexte manquant. Le responsable des connaissances re\u00e7oit l\u2019observation, la machine concern\u00e9e, les appr\u00e9ciations et les questions ouvertes pour sa v\u00e9rification m\u00e9tier.<\/p>\n<p>[\/et_pb_tab][\/et_pb_tabs][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"05 \u00b7 Wissenskreislauf\" module_id=\"wissenskreislauf\" module_class=\"ov-page ov-tone\" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Der Wissenskreislauf\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Le cycle des connaissances<\/p>\n<h2>Recueillir l\u2019exp\u00e9rience par la conversation.<br \/><span class=\"ov-accent\">La transmettre apr\u00e8s v\u00e9rification.<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_4,1_4,1_4,1_4\" module_class=\"ov-loop-row\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Im Arbeitsmoment sprechen\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">01<\/p>\n<h3>Parler dans la situation de travail<\/h3>\n<p>Voice m\u00e8ne la conversation directement sur la machine. Social Coding adapte la langue, le ton, le rythme et les questions convenus au quotidien de travail. La technicienne peut compl\u00e9ter et corriger.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Erfahrung nachvollziehbar festhalten\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">02<\/p>\n<h3>Consigner l\u2019exp\u00e9rience de mani\u00e8re tra\u00e7able<\/h3>\n<p>Le brouillon relie les affirmations \u00e0 la machine, \u00e0 la situation et au domaine de connaissances. Les observations, les appr\u00e9ciations et les questions ouvertes restent identifiables ; la technicienne peut v\u00e9rifier sa description avant la transmission.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Mit dem Steward kl\u00e4ren\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">03<\/p>\n<h3>Clarifier avec le responsable des connaissances<\/h3>\n<p>Le sp\u00e9cialiste d\u00e9sign\u00e9 compare le contenu aux sources existantes et pose des questions si n\u00e9cessaire. Il pr\u00e9cise les diff\u00e9rences, les contradictions et le champ d\u2019application de l\u2019exp\u00e9rience.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"F\u00fcr das Technikteam freigeben\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">04<\/p>\n<h3>Valider pour l\u2019\u00e9quipe technique<\/h3>\n<p>Les contenus valid\u00e9s sont rattach\u00e9s aux domaines de connaissances adapt\u00e9s et rendus accessibles \u00e0 tous les techniciens. Les nouveaux coll\u00e8gues peuvent poser leurs propres questions et transmettre d\u2019autres informations pour v\u00e9rification.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_button _builder_version=\"4.27.9\" admin_label=\"CTA \u00b7 Wissensweitergabe besprechen\" module_class=\"ov-button\" button_text=\"\u00c9changer sur la transmission des connaissances\" button_url=\"https:\/\/overmind.one\/fr\/contact-voice-intelligence?use_case=expert&vertical=industry&anliegen=pilot#anfrage\" button_alignment=\"left\" url_new_window=\"off\" custom_button=\"on\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"06 \u00b7 Vier Elemente\" module_id=\"vop-elemente\" module_class=\"ov-page \" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Vier Elemente des VOP\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Quatre \u00e9l\u00e9ments du VOP<\/p>\n<h2>Un socle.<br \/><span class=\"ov-accent\">Quatre r\u00f4les clairs.<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_4,1_4,1_4,1_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"KSE\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">01<\/p>\n<h3>KSE<\/h3>\n<p>Met \u00e0 disposition les sources, la machine concern\u00e9e et l\u2019exp\u00e9rience valid\u00e9e avec un \u00e9tat des connaissances tra\u00e7able pour les questions ult\u00e9rieures.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Voice\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">02<\/p>\n<h3>Voice<\/h3>\n<p>M\u00e8ne des conversations respectueuses et demande des observations concr\u00e8tes. Le ton et le rythme sont convenus ; les personnes ne sont pas class\u00e9es automatiquement par profil.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"TalkTo\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">03<\/p>\n<h3>TalkTo<\/h3>\n<p>TalkToExpert facilite le recueil. TalkToKnowledge rend les contenus v\u00e9rifi\u00e9s accessibles aux questions de travail. Les responsabilit\u00e9s et les validations sont configur\u00e9es dans le projet.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Frontend\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">04<\/p>\n<h3>Frontend<\/h3>\n<p>Affiche le brouillon, les sources et les points \u00e0 clarifier. Le technicien et le responsable des connaissances peuvent v\u00e9rifier les affirmations et identifier chaque \u00e9tat.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"07 \u00b7 Pilot und Nutzen\" module_id=\"pilot\" module_class=\"ov-page ov-tone\" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_2,1_2\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Der erste Pilot\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Le premier projet pilote<\/p>\n<h2>Une \u00e9quipe. Un p\u00e9rim\u00e8tre clair.<br \/><span class=\"ov-accent\">Un r\u00e9sultat v\u00e9rifiable.<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_button _builder_version=\"4.27.9\" admin_label=\"CTA \u00b7 Pilot besprechen\" module_class=\"ov-button\" button_text=\"\u00c9changer sur un projet pilote\" button_url=\"https:\/\/overmind.one\/fr\/contact-voice-intelligence?use_case=expert&vertical=industry&anliegen=pilot#anfrage\" button_alignment=\"left\" url_new_window=\"off\" custom_button=\"on\"][\/et_pb_button][et_pb_button _builder_version=\"4.27.9\" admin_label=\"CTA \u00b7 Mit eigenen Werten rechnen\" module_class=\"ov-button ov-secondary\" button_text=\"Calculer avec vos propres valeurs\" button_url=\"https:\/\/overmind.one\/fr\/calculateur-voice-intelligence?use_case=expert&vertical=industry\" button_alignment=\"left\" url_new_window=\"off\" custom_button=\"on\"][\/et_pb_button][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Pilot \u00b7 Umfang\" module_class=\"ov-pilot-panel\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Objectif du projet pilote<\/p>\n<h3>Transmission des connaissances en construction m\u00e9canique<\/h3>\n<p>Un domaine de connaissances d\u00e9limit\u00e9, une famille de machines et une petite \u00e9quipe technique. Ensemble, nous d\u00e9finissons les sujets de conversation, le responsable des connaissances, les sources existantes et les questions des nouveaux coll\u00e8gues.<\/p>\n<h3>P\u00e9rim\u00e8tre et travail n\u00e9cessaire<\/h3>\n<p>La pr\u00e9paration des sources, les acc\u00e8s, la conduite des conversations, les connexions et l\u2019entretien m\u00e9tier des connaissances sont d\u00e9finis ensemble. Le p\u00e9rim\u00e8tre convenu constitue la base de l\u2019offre.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Pilot \u00b7 Messung\" module_class=\"\" text_orientation=\"left\"]<\/p>\n<h3>Comment nous reconnaissons l\u2019utilit\u00e9<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_3,1_3,1_3\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Nutzbares Erfahrungswissen\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">01<\/p>\n<h3>Une exp\u00e9rience utilisable<\/h3>\n<p>Le responsable des connaissances \u00e9value quels contenus recueillis sont v\u00e9rifi\u00e9s sur le plan m\u00e9tier et r\u00e9utilisables pour les questions de travail typiques. L\u2019unit\u00e9 de comptage est convenue avant le projet pilote.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Pr\u00fcf- und Kl\u00e4rungsaufwand\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">02<\/p>\n<h3>Travail de v\u00e9rification et de clarification<\/h3>\n<p>Nous mesurons le temps consacr\u00e9 aux conversations, aux questions, \u00e0 la v\u00e9rification et au classement. Cela rend visible le travail n\u00e9cessaire pour un \u00e9l\u00e9ment de connaissances valid\u00e9.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Unterst\u00fctzung bei der Einarbeitung\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">03<\/p>\n<h3>Accompagnement de la prise de poste<\/h3>\n<p>Les nouveaux techniciens traitent les questions de travail convenues avec les connaissances valid\u00e9es. L\u2019\u00e9quipe v\u00e9rifie la qualit\u00e9 des r\u00e9ponses, les points \u00e0 clarifier et le travail n\u00e9cessaire par rapport au processus pr\u00e9c\u00e9dent.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Pilot \u00b7 Einrichtung\" module_class=\"ov-pilot-panel\" text_orientation=\"left\"]<\/p>\n<h3>Comment nous configurons le projet pilote<\/h3>\n<ol class=\"ov-pilot-list\">\n<li><span>01<\/span>\n<div><strong>Choisir les connaissances<\/strong>Ensemble, nous d\u00e9terminons la famille de machines, le domaine d\u2019exp\u00e9rience et les interlocuteurs. Les questions concr\u00e8tes pour lesquelles les nouveaux coll\u00e8gues d\u00e9pendent aujourd\u2019hui des techniciens exp\u00e9riment\u00e9s sont d\u00e9cisives.<\/div>\n<\/li>\n<li><span>02<\/span>\n<div><strong>Pr\u00e9parer les conversations<\/strong>La langue, le ton, le rythme et les situations de travail sont d\u00e9finis avec l\u2019\u00e9quipe. Les sources existantes, les acc\u00e8s et le r\u00f4le du responsable des connaissances sont \u00e9tablis avant le recueil.<\/div>\n<\/li>\n<li><span>03<\/span>\n<div><strong>Recueillir et v\u00e9rifier<\/strong>Les premi\u00e8res conversations ont lieu sur les machines. Les techniciens et le responsable des connaissances v\u00e9rifient les brouillons, compl\u00e8tent les informations manquantes et d\u00e9finissent le champ d\u2019application des contenus \u00e0 valider.<\/div>\n<\/li>\n<li><span>04<\/span>\n<div><strong>Tester avec les nouveaux coll\u00e8gues<\/strong>L\u2019\u00e9quipe valide les contenus v\u00e9rifi\u00e9s. Les nouveaux techniciens posent des questions de travail typiques ; leurs questions compl\u00e9mentaires montrent quels domaines sont d\u00e9j\u00e0 utiles et o\u00f9 des ajouts sont n\u00e9cessaires.<\/div>\n<\/li>\n<li><span>05<\/span>\n<div><strong>\u00c9valuer et d\u00e9cider<\/strong>Nous comparons les indicateurs convenus et le travail d\u2019entretien. L\u2019\u00e9quipe d\u00e9cide ensuite d\u2019ajouter ou non d\u2019autres domaines de connaissances et d\u2019organiser durablement la v\u00e9rification et l\u2019actualisation.<\/div>\n<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"08 \u00b7 Fragen zum Einstieg\" module_id=\"buyer-faq\" module_class=\"ov-page \" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Fragen zum Einstieg\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Questions pour d\u00e9marrer<\/p>\n<h2>Ce que nous clarifions<br \/><span class=\"ov-accent\">avant le projet pilote.<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_toggle _builder_version=\"4.27.9\" admin_label=\"FAQ \u00b7 1\" module_class=\"ov-faq\" title=\"Pourquoi des conversations plut\u00f4t que d\u2019autres rapports ?\" title_level=\"h3\" open=\"off\"]<\/p>\n<p>Dans le cas pratique d\u00e9crit, la consigne de r\u00e9diger des rapports fonctionne insuffisamment. Les conversations sur la machine reprennent des observations concr\u00e8tes et font \u00e9merger, par les questions, une exp\u00e9rience souvent implicite \u00e0 l\u2019\u00e9crit.<\/p>\n<p>[\/et_pb_toggle]<br \/>\n[et_pb_toggle _builder_version=\"4.27.9\" admin_label=\"FAQ \u00b7 2\" module_class=\"ov-faq\" title=\"Que signifie un Social Coding adapt\u00e9 ?\" title_level=\"h3\" open=\"off\"]<\/p>\n<p>Nous convenons de la conduite de conversation, de la langue, du ton et du rythme avec l\u2019\u00e9quipe technique. Les techniciens peuvent interrompre, compl\u00e9ter et corriger. Il s\u2019agit de conversations adapt\u00e9es, sans \u00e9valuation automatique de leur personnalit\u00e9.<\/p>\n<p>[\/et_pb_toggle]<br \/>\n[et_pb_toggle _builder_version=\"4.27.9\" admin_label=\"FAQ \u00b7 3\" module_class=\"ov-faq\" title=\"Qui valide les connaissances ?\" title_level=\"h3\" open=\"off\"]<\/p>\n<p>Le responsable des connaissances d\u00e9sign\u00e9 v\u00e9rifie les affirmations, pr\u00e9cise les points \u00e0 clarifier et rattache les contenus aux domaines de connaissances. Seul l\u2019\u00e9tat valid\u00e9 devient accessible \u00e0 l\u2019\u00e9quipe technique pour ses questions de travail.<\/p>\n<p>[\/et_pb_toggle]<br \/>\n[et_pb_toggle _builder_version=\"4.27.9\" admin_label=\"FAQ \u00b7 4\" module_class=\"ov-faq\" title=\"Les nouveaux techniciens peuvent-ils poser des questions directement ?\" title_level=\"h3\" open=\"off\"]<\/p>\n<p>Oui, ils interrogent les connaissances valid\u00e9es avec leurs propres mots. Les sources, la machine concern\u00e9e et les points \u00e0 clarifier restent visibles. Les nouvelles observations peuvent \u00eatre transmises sous forme de brouillon pour v\u00e9rification m\u00e9tier.<\/p>\n<p>[\/et_pb_toggle]<br \/>\n[et_pb_toggle _builder_version=\"4.27.9\" admin_label=\"FAQ \u00b7 5\" module_class=\"ov-faq\" title=\"Comment d\u00e9marrer et qu\u2019est-ce qui d\u00e9termine le travail n\u00e9cessaire ?\" title_level=\"h3\" open=\"off\"]<\/p>\n<p>Avec une famille de machines et un domaine de connaissances limit\u00e9. Les conversations, la pr\u00e9paration des sources, les connexions, la v\u00e9rification par le responsable des connaissances et l\u2019entretien courant d\u00e9terminent le p\u00e9rim\u00e8tre. Les indicateurs et l\u2019offre sont d\u00e9finis ensemble lors du cadrage.<\/p>\n<p>[\/et_pb_toggle][et_pb_button _builder_version=\"4.27.9\" admin_label=\"CTA \u00b7 Zur Praxis\u00fcbersicht\" module_class=\"ov-button ov-secondary\" button_text=\"Vers la vue d\u2019ensemble des exemples pratiques\" button_url=\"https:\/\/overmind.one\/fr\/voice-intelligence-en-pratique\" button_alignment=\"left\" url_new_window=\"off\" custom_button=\"on\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2190 Tous les exemples pratiquesExemple pratique anonyme \u00b7 Construction m\u00e9canique internationaleTransmettre les connaissances.Avant son d\u00e9part \u00e0 la retraite.Recueillir l\u2019exp\u00e9rience par la conversation directement sur la machine. Les responsables des connaissances v\u00e9rifient les affirmations, les rattachent aux domaines de connaissances et les valident pour l\u2019\u00e9quipe technique. Les nouveaux coll\u00e8gues peuvent utiliser ces connaissances pour leurs propres questions.La situation de travail et l\u2019image sont illustratives. Aucun r\u00e9sultat mesur\u00e9 sur le temps de prise de poste ou l\u2019all\u00e8gement du travail des experts n\u2019est pr\u00e9sent\u00e9 ici.Avant la transmission \u00b7 Situation de travail illustrativeLa situation de d\u00e9partChez un constructeur de machines international, des techniciennes et techniciens cl\u00e9s approchent de la retraite. Les nouveaux coll\u00e8gues ont besoin de beaucoup de temps pour prendre leurs marques. La consigne de r\u00e9diger des rapports ne permet pas de recueillir suffisamment les connaissances tacites. Une technicienne exp\u00e9riment\u00e9e explique donc directement sur la machine les observations qui comptent pour elle et la mani\u00e8re dont elle reconna\u00eet les liens entre les ph\u00e9nom\u00e8nes. Sc\u00e8ne illustrative \u00b7 Image g\u00e9n\u00e9r\u00e9e par l\u2019IAExemple de conversation illustratif\u00ab Cela ne figure pas ainsi dans le manuel. Je vais vous montrer ce \u00e0 quoi je pr\u00eate attention ici. \u00bbPr\u00e9parerD\u00e9finir la machine, le domaine d\u2019exp\u00e9rience et les interlocuteurs.Dans la conversationD\u00e9crire [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_vertical_key":"","footnotes":""},"class_list":["post-16165","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Construction m\u00e9canique : transmettre le savoir | Overmind.one<\/title>\n<meta name=\"description\" content=\"Recueillir l\u2019exp\u00e9rience par la conversation sur la machine, la faire v\u00e9rifier par les responsables des connaissances et la partager avec l\u2019\u00e9quipe technique.\" \/>\n<meta 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