{"id":16149,"date":"2026-10-11T21:16:24","date_gmt":"2026-10-11T21:16:24","guid":{"rendered":"https:\/\/overmind.one\/?page_id=16149"},"modified":"2026-10-11T22:22:09","modified_gmt":"2026-10-11T22:22:09","slug":"voice-intelligence-en-pratique","status":"publish","type":"page","link":"https:\/\/overmind.one\/fr\/voice-intelligence-en-pratique","title":{"rendered":"Cas d\u2019usage"},"content":{"rendered":"<p>[et_pb_section admin_label=\u00a0\u00bbPraxis \u00b7 Arbeitsmomente\u00a0\u00bb module_class=\u00a0\u00bbvt-native\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb][et_pb_row module_class=\u00a0\u00bbvt-native-row\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime;][et_pb_code admin_label=\u00a0\u00bbPraxis \u00b7 Inhalt und Stil\u00a0\u00bb]<\/p>\n<style id=\"om-practice-story-styles\">\n\/* Test page only. 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Andere offene Tabs folgen der Wahl *\/\n  w.addEventListener(\"storage\", function (e) { if (e.key === SCHLUESSEL) { anwenden(e.newValue === \"hell\"); } });\n  w.omModus = { hell: istHell, setzen: function (hell) { umschalten(!!hell, true); } };\n})(window, document);\n<\/script><br \/>\n<main id=\"practice-story\"><\/p>\n<section class=\"vt-section pt-first om-ds-a\" id=\"kundenfrage\" aria-labelledby=\"pt-start-title\"><span class=\"om-ds-alias\" id=\"talktocustomers\" aria-hidden=\"true\"><\/span><\/p>\n<div class=\"vt-wrap pt-opening\">\n<div>\n        <pee class=\"vt-kicker\">Une situation de travail \u00b7 Service client<\/pee>\n<h1 id=\"pt-start-title\">\u00ab J\u2019ai besoin d\u2019une intervention<!\u2013- [et_pb_br_holder] -\u2013><span>pour ma climatisation. \u00bb<\/span><\/h1>\n<pee class=\"pt-story\">La climatisation de Lea refroidit \u00e0 peine. Elle veut savoir ce qui va se passer, mais ne conna\u00eet pas encore toutes les informations n\u00e9cessaires au service. Dans la conversation, elle commence par d\u00e9crire ce qu\u2019elle observe.<\/pee>\n<div class=\"pt-intro-card pt-glass om-ds-glass\"><pee><strong>TalkToCustomers<\/strong> demande les informations manquantes et explique les informations issues de sources valid\u00e9es. Ce qui reste en suspens est transmis au responsable convenu.<\/pee><\/div>\n<pee>Dans le projet, nous d\u00e9finissons les informations applicables, les questions pertinentes et la personne qui reprend la demande. Une question g\u00e9n\u00e9rale au service devient ainsi une conversation avec une prochaine \u00e9tape claire.<\/pee>\n        <a class=\"vt-button om-ds-button\" href=\"#ausprobieren\">Essayer les conversations <span aria-hidden=\"true\">\u2193<\/span><\/a>\n        <pee class=\"vt-small\">Sc\u00e9nario illustratif \u00b7 Concept de solution. Les sources et la transmission sont configur\u00e9es dans le projet.<\/pee>\n      <\/div>\n<figure class=\"pt-scene pt-glass om-ds-glass\">\n        <img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/talkto-customers-usecase-v2.webp\" width=\"960\" height=\"480\" alt=\"Salon avec climatisation et bulle de dialogue pour la demande d\u2019intervention.\" fetchpriority=\"high\" decoding=\"async\"><figcaption><pee class=\"pt-label\">Une question compl\u00e9mentaire possible<\/pee>\n<blockquote><p>\u00ab Que remarquez-vous exactement pendant le fonctionnement ? \u00bb<\/p><\/blockquote>\n<pee class=\"vt-small\">Comprendre la demande. Pr\u00e9ciser les informations manquantes. D\u00e9terminer le bon interlocuteur.<\/pee><\/figcaption><\/figure>\n<\/p><\/div>\n<\/section>\n<section class=\"vt-section vt-tint om-ds-b om-ds-grid\" id=\"ausprobieren\" aria-labelledby=\"pt-demo-title\"><span class=\"om-ds-alias\" id=\"live-demos\" aria-hidden=\"true\"><\/span><\/p>\n<div class=\"vt-wrap\">\n      <pee class=\"vt-kicker\">\u00c0 essayer \u00b7 TalkToProduct<\/pee>\n<h2 id=\"pt-demo-title\">Posez une question.<!\u2013- [et_pb_br_holder] -\u2013><span>Puis approfondissez.<\/span><\/h2>\n<pee class=\"vt-intro\">Les deux d\u00e9monstrations publiques expliquent un concept de mobilier et un v\u00e9lo \u00e9lectrique. D\u00e9couvrez comment comprendre un produit par la conversation.<\/pee>\n<ol class=\"pt-guide\" aria-label=\"Guide d\u2019essai\">\n<li class=\"pt-glass om-ds-glass\"><span class=\"pt-number\" aria-hidden=\"true\">1<\/span>\n<div>\n<h3>Ouvrir la d\u00e9monstration<\/h3>\n<pee>Choisissez un produit. Le d\u00e9marrage et l\u2019autorisation du microphone sont indiqu\u00e9s sur chaque carte.<\/pee><\/div>\n<\/li>\n<li class=\"pt-glass om-ds-glass\"><span class=\"pt-number\" aria-hidden=\"true\">2<\/span>\n<div>\n<h3>Poser une question<\/h3>\n<pee>Utilisez la question de d\u00e9part ci-dessous ou posez une question avec vos propres mots.<\/pee><\/div>\n<\/li>\n<li class=\"pt-glass om-ds-glass\"><span class=\"pt-number\" aria-hidden=\"true\">3<\/span>\n<div>\n<h3>Approfondir<\/h3>\n<pee>Reprenez une affirmation ou ajoutez une condition de votre quotidien.<\/pee><\/div>\n<\/li>\n<\/ol>\n<div class=\"pt-demo-grid\">\n<article class=\"pt-demo pt-glass om-ds-glass\" aria-labelledby=\"pt-prix-title\">\n<div class=\"pt-demo-heading\">\n<div><pee class=\"pt-label\">Concept de mobilier modulaire<\/pee>\n<h3 id=\"pt-prix-title\">PrixxOne<\/h3>\n<\/div>\n<p><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/PrixxOneSquare.webp\" width=\"678\" height=\"678\" alt=\"PrixxOne : tabouret compos\u00e9 de modules gris avec un coussin noir.\" loading=\"lazy\" decoding=\"async\"><\/div>\n<pee>Mara voit le tabouret. Elle veut maintenant comprendre le concept de mobilier et savoir s\u2019il correspond \u00e0 son id\u00e9e.<\/pee>\n<div class=\"pt-prompts\"><pee class=\"pt-label\">Votre question de d\u00e9part<\/pee>\n<blockquote><p>\u00ab Comment fonctionne le concept de mobilier PrixxOne ? \u00bb<\/p><\/blockquote>\n<pee class=\"pt-label\">Votre question compl\u00e9mentaire<\/pee>\n<blockquote><p>\u00ab Je voudrais un si\u00e8ge pour mon salon. Que dois-je pr\u00e9ciser pour cela ? \u00bb<\/p><\/blockquote>\n<\/div>\n<pee class=\"pt-entry\"><strong>Pour commencer :<\/strong> Dans la d\u00e9monstration, cliquez sur \u00ab Mit PrixxOne sprechen \u00bb (\u00ab Parler avec PrixxOne \u00bb) et autorisez l\u2019acc\u00e8s au microphone dans le navigateur.<\/pee>\n          <a class=\"vt-button om-ds-button\" href=\"https:\/\/prixxone.overmind.one\/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Ouvrir la d\u00e9monstration PrixxOne dans un nouvel onglet\">Ouvrir la d\u00e9monstration PrixxOne <span aria-hidden=\"true\">\u2197<\/span><\/a><br \/>\n        <\/article>\n<article class=\"pt-demo pt-glass om-ds-glass\" aria-labelledby=\"pt-ferry-title\">\n<div class=\"pt-demo-heading\">\n<div><pee class=\"pt-label\">Porsche eBike \u00b7 Informations produit<\/pee>\n<h3 id=\"pt-ferry-title\">Ferry<\/h3>\n<\/div>\n<p><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/Ferry-eBike3.webp\" width=\"600\" height=\"600\" alt=\"Porsche eBike de la d\u00e9monstration produit Ferry.\" loading=\"lazy\" decoding=\"async\"><\/div>\n<pee>Jonas s\u2019int\u00e9resse \u00e0 un v\u00e9lo \u00e9lectrique. Il souhaite comprendre les informations par rapport \u00e0 l\u2019utilisation qu\u2019il pr\u00e9voit.<\/pee>\n<div class=\"pt-prompts\"><pee class=\"pt-label\">Votre question de d\u00e9part<\/pee>\n<blockquote><p>\u00ab Pour quelle utilisation le Porsche eBike Sport est-il con\u00e7u ? \u00bb<\/p><\/blockquote>\n<pee class=\"pt-label\">Votre question compl\u00e9mentaire<\/pee>\n<blockquote><p>\u00ab Explique-moi les points essentiels pour quelqu\u2019un qui ach\u00e8te son premier v\u00e9lo \u00e9lectrique. \u00bb<\/p><\/blockquote>\n<\/div>\n<pee class=\"pt-entry\"><strong>Pour commencer :<\/strong> \u00c0 l\u2019ouverture, votre navigateur demande l\u2019acc\u00e8s au microphone. Apr\u00e8s votre autorisation, Ferry se connecte automatiquement.<\/pee>\n          <a class=\"vt-button om-ds-button\" href=\"https:\/\/ferry.overmind.one\/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Ouvrir la d\u00e9monstration Ferry dans un nouvel onglet, avec autorisation du microphone\">Ouvrir la d\u00e9monstration Ferry <span aria-hidden=\"true\">\u2197<\/span><\/a><br \/>\n        <\/article>\n<\/p><\/div>\n<div class=\"pt-observe\">\n<h3>Les points \u00e0 observer dans la conversation<\/h3>\n<ul>\n<li>L\u2019explication est-elle compr\u00e9hensible ?<\/li>\n<li>La r\u00e9ponse correspond-elle \u00e0 la question compl\u00e9mentaire ?<\/li>\n<li>Les questions ouvertes sont-elles identifiables ?<\/li>\n<\/ul>\n<\/div>\n<pee class=\"vt-small pt-demo-note\">Les d\u00e9monstrations s\u2019ouvrent dans un nouvel onglet. Les questions et les personnes sont des sc\u00e9narios illustratifs. Chaque d\u00e9monstration utilise ses propres informations produit.<\/pee>\n<details class=\"pt-details om-ds-glass\">\n<summary>Aide : la d\u00e9monstration ne se connecte pas<\/summary>\n<div class=\"pt-detail-body\"><pee>Avec PrixxOne, la conversation d\u00e9marre via \u00ab Mit PrixxOne sprechen \u00bb (\u00ab Parler avec PrixxOne \u00bb). Avec Ferry, \u00ab Du wirst verbunden \u00bb (\u00ab Connexion en cours \u00bb) peut s\u2019afficher tant que la demande d\u2019acc\u00e8s au microphone n\u2019est pas trait\u00e9e dans votre navigateur.<\/pee><pee>V\u00e9rifiez l\u2019autorisation du microphone pour la page de d\u00e9monstration concern\u00e9e. Si l\u2019acc\u00e8s a \u00e9t\u00e9 refus\u00e9, vous pouvez l\u2019autoriser dans les permissions du site de votre navigateur, puis recharger la d\u00e9monstration.<\/pee><\/div>\n<\/details>\n<aside class=\"pt-partner\"><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2025\/09\/M-e1766672225575.jpg\" width=\"44\" height=\"44\" alt=\"Marcus Markowitsch\" loading=\"lazy\" decoding=\"async\"><\/p>\n<div>\n<blockquote><p>\u00ab Transformer la technologie en effets concrets. \u00bb<\/p><\/blockquote>\n<pee>Marcus Markowitsch <span>\u00b7 Directeur g\u00e9n\u00e9ral, itellico \u00b7 Partenaire technologique<\/span><\/pee><\/div>\n<\/aside><\/div>\n<\/section>\n<section class=\"vt-section om-ds-a\" id=\"arbeitsmomente\" aria-labelledby=\"pt-work-title\">\n<div class=\"vt-wrap\">\n      <pee class=\"vt-kicker\">De la conversation produit au quotidien de travail<\/pee>\n<h2 id=\"pt-work-title\">Avoir besoin d\u2019une r\u00e9ponse.<!\u2013- [et_pb_br_holder] -\u2013><span>Transmettre une exp\u00e9rience.<\/span><\/h2>\n<pee class=\"vt-intro\">Dans l\u2019entreprise, les bonnes sources et les bons responsables sont essentiels. Ces deux situations de travail montrent les autres directions possibles.<\/pee>\n<div class=\"pt-story-grid\">\n<article id=\"talktoknowledge\" class=\"pt-work-card pt-glass om-ds-glass\"><pee class=\"pt-label\">TalkToKnowledge \u00b7 Sc\u00e9nario illustratif<\/pee>\n<h3>\u00ab Quelle proc\u00e9dure s\u2019applique ici ? \u00bb<\/h3>\n<p><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/talkto-knowledge-usecase-v2.webp\" width=\"960\" height=\"480\" alt=\"Manuel avec une loupe au-dessus d\u2019une ligne surlign\u00e9e.\" loading=\"lazy\" decoding=\"async\"><pee>Ben doit accomplir une t\u00e2che qu\u2019il r\u00e9alise rarement. Plut\u00f4t que de parcourir plusieurs manuels, il demande la proc\u00e9dure et le document adapt\u00e9.<\/pee><pee><strong>L\u2019approche :<\/strong> Rendre les connaissances de l\u2019entreprise accessibles par la conversation. La source et la version restent tra\u00e7ables.<\/pee><\/article>\n<article id=\"talktoexpert\" class=\"pt-work-card pt-glass om-ds-glass\"><pee class=\"pt-label\">TalkToExpert \u00b7 Sc\u00e9nario illustratif<\/pee>\n<h3>\u00ab Cela ne figure dans aucun manuel. \u00bb<\/h3>\n<p><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/talkto-expert-usecase-v2.webp\" width=\"960\" height=\"480\" alt=\"Microphone, notes et stylo illustrant un entretien avec un expert.\" loading=\"lazy\" decoding=\"async\"><pee>Elisa a r\u00e9solu un cas particulier. Elle explique \u00e0 une coll\u00e8gue ce qui a compt\u00e9. Cette exp\u00e9rience doit aussi aider l\u2019\u00e9quipe suivante.<\/pee><pee><strong>L\u2019approche :<\/strong> La conversation produit un brouillon structur\u00e9. L\u2019\u00e9quipe le v\u00e9rifie et d\u00e9cide de sa validation.<\/pee><\/article>\n<\/p><\/div>\n<div class=\"pt-control-band\"><strong>Pour votre cas d\u2019usage, nous convenons :<\/strong><span>Des sources et des versions<\/span><span>De la v\u00e9rification m\u00e9tier<\/span><span>Des responsables et de la transmission<\/span><\/div>\n<details id=\"weitere-loesungen\" class=\"pt-details om-ds-glass\">\n<summary>Expliquer les donn\u00e9es, s\u2019entra\u00eener \u00e0 converser, soutenir les processus<\/summary>\n<div class=\"pt-detail-body pt-extra-grid\">\n<article>\n<h3>TalkToData<\/h3>\n<pee>Explorer les donn\u00e9es m\u00e9tier par la conversation. L\u2019acc\u00e8s aux donn\u00e9es et l\u2019int\u00e9gration sont convenus dans le projet.<\/pee><pee class=\"vt-small\">Conseil et int\u00e9gration<\/pee><\/article>\n<article>\n<h3>TalkToTrain<\/h3>\n<pee>S\u2019entra\u00eener \u00e0 des conversations et \u00e0 des situations. Les objectifs et la validation m\u00e9tier sont d\u00e9finis avec le partenaire de formation.<\/pee><pee class=\"vt-small\">Concept de projet pilote avec un partenaire de formation<\/pee><\/article>\n<article>\n<h3>TalkToProcess<\/h3>\n<pee>Relier les demandes orales aux processus de vos syst\u00e8mes. Les outils, les autorisations et le cadre d\u2019action sont configur\u00e9s pour chaque projet.<\/pee><pee class=\"vt-small\">Concept de solution<\/pee><\/article>\n<\/div>\n<\/details>\n<pee class=\"vt-small pt-scope-note\">Ces situations de travail sont des exemples explicatifs. Le p\u00e9rim\u00e8tre et la disponibilit\u00e9 des solutions sont convenus pour chaque projet.<\/pee>\n    <\/div>\n<\/section>\n<section class=\"om-ds-cta\" aria-label=\"Votre prochaine \u00e9tape\"><pee><a href=\"#ausprobieren\">Trouver votre point de d\u00e9part<\/a>, <a href=\"https:\/\/overmind.one\/fr\/contact-voice-intelligence#anfrage\">\u00e9changer avec nous.<\/a><\/pee><\/section>\n<section class=\"vt-section pt-case-section om-ds-b om-ds-grid\" id=\"bergbau\" aria-labelledby=\"pt-mining-title\">\n<div class=\"vt-wrap\"><span class=\"om-ds-alias\" id=\"praxisbeispiele\" aria-hidden=\"true\"><\/span><\/p>\n<article class=\"pt-case\" id=\"praxis-bergbau\" aria-labelledby=\"pt-mining-title\">\n<div class=\"pt-case-opening\">\n<div><pee class=\"pt-label\">Exemple pratique \u00b7 Secteur minier, Afrique du Sud<\/pee>\n<h2 class=\"pt-case-title\" id=\"pt-mining-title\">Transmission des connaissances dans le secteur minier.<!\u2013- [et_pb_br_holder] -\u2013><span>Les connaissances avant la premi\u00e8re intervention.<\/span><\/h2>\n<pee>L\u2019un des plus grands groupes miniers mondiaux utilise Overmind sur un site en Afrique du Sud. Les nouveaux collaborateurs et les sous-traitants apprennent les r\u00e8gles de s\u00e9curit\u00e9 avant leur premi\u00e8re intervention. Les connaissances valid\u00e9es sont ensuite accessibles par la voix \u00e0 toute heure.<\/pee><\/div>\n<figure class=\"pt-case-photo\"><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/03\/Glenda.webp\" width=\"600\" height=\"600\" alt=\"Glenda, la persona vocale de l\u2019exemple minier.\" loading=\"lazy\" decoding=\"async\"><figcaption>Glenda \u00b7 Persona vocale dans le secteur minier<\/figcaption><\/figure>\n<\/p><\/div>\n<ol class=\"pt-case-process\" aria-label=\"Le processus dans le secteur minier\">\n<li class=\"pt-glass om-ds-glass\">\n<h4>Avant la premi\u00e8re intervention<\/h4>\n<pee>Les nouveaux collaborateurs s\u2019exercent aux r\u00e8gles de s\u00e9curit\u00e9 dans une conversation multilingue.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>S\u2019entra\u00eener. Poser des questions. Confirmer.<\/h4>\n<pee>TalkToTrain pose des questions et explique. Les formateurs valident.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>Les connaissances \u00e0 toute heure<\/h4>\n<pee>En exploitation, TalkToKnowledge r\u00e9pond \u00e0 partir de sources valid\u00e9es.<\/pee><\/li>\n<\/ol>\n<div class=\"pt-case-proof\">\n<div class=\"pt-case-goal om-ds-glass om-ds-glass-focus\">\n<h4>Objectif : \u00e9viter les accidents.<\/h4>\n<pee>La formation avant l\u2019intervention et l\u2019acc\u00e8s aux connaissances doivent favoriser un travail s\u00fbr. Cet exemple ne pr\u00e9sente aucune \u00e9volution mesur\u00e9e du nombre d\u2019accidents.<\/pee><\/div>\n<ul>\n<li><strong>Source.<\/strong> R\u00e8gles de s\u00e9curit\u00e9 et instructions de travail valid\u00e9es.<\/li>\n<li><strong>Validation.<\/strong> Les formateurs confirment les acquis.<\/li>\n<li><strong>Version.<\/strong> Chaque version des r\u00e8gles est tra\u00e7able.<\/li>\n<\/ul>\n<\/div>\n<\/article>\n<\/div>\n<\/section>\n<section class=\"vt-section pt-case-section om-ds-a\" id=\"einzelhandel\" aria-labelledby=\"pt-retail-title\">\n<div class=\"vt-wrap\">\n<article class=\"pt-case\" id=\"praxis-einzelhandel\" aria-labelledby=\"pt-retail-title\">\n<div class=\"pt-case-opening\">\n<div><pee class=\"pt-label\">Commerce de d\u00e9tail \u00b7 Europe<\/pee>\n<h2 class=\"pt-case-title\" id=\"pt-retail-title\">La cliente attend.<!\u2013- [et_pb_br_holder] -\u2013><span>Les connaissances sont accessibles.<\/span><\/h2>\n<pee>Une grande cha\u00eene europ\u00e9enne de distribution a introduit sa \u00ab voix int\u00e9rieure \u00bb. Depuis ao\u00fbt 2025, les collaborateurs de tous les magasins du pays acc\u00e8dent aux connaissances internes en posant une question, en allemand, anglais, turc et hongrois.<\/pee><pee class=\"pt-case-status\"><strong>Aujourd\u2019hui par saisie de texte dans l\u2019intranet.<\/strong> La commande vocale est la prochaine \u00e9tape.<\/pee><\/div>\n<aside class=\"pt-case-question pt-glass om-ds-glass\"><pee class=\"pt-label\">Une question du quotidien de travail<\/pee>\n<blockquote><p>\u00ab Quelle \u00e9tait d\u00e9j\u00e0 la r\u00e8gle d\u2019\u00e9change ? \u00bb<\/p><\/blockquote>\n<pee>De la demande de la cliente au bon document, directement dans le r\u00e9seau des magasins.<\/pee><\/aside>\n<\/p><\/div>\n<ol class=\"pt-case-process\" aria-label=\"Le processus dans le commerce de d\u00e9tail\">\n<li class=\"pt-glass om-ds-glass\">\n<h4>Une question en magasin<\/h4>\n<pee>La cliente attend. Une collaboratrice demande la r\u00e8gle d\u2019\u00e9change applicable.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>Questionner. Trouver. Comprendre.<\/h4>\n<pee>La voix int\u00e9rieure r\u00e9pond en phrases compl\u00e8tes et propose des questions de suivi.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>Une r\u00e9ponse avec sa source<\/h4>\n<pee>Avec un lien vers le document adapt\u00e9 parmi les manuels valid\u00e9s.<\/pee><\/li>\n<\/ol>\n<div class=\"pt-case-proof\">\n<div class=\"pt-case-goal om-ds-glass om-ds-glass-focus\">\n<h4>Objectif : conseiller avec assurance, faciliter la prise de poste.<\/h4>\n<pee>Les nouveaux coll\u00e8gues prennent leurs marques plus vite. Les plus exp\u00e9riment\u00e9s \u00e9conomisent le temps de recherche.<\/pee><\/div>\n<ul>\n<li><strong>Source.<\/strong> Manuels, guides de caisse et instructions s\u00e9lectionn\u00e9s.<\/li>\n<li><strong>Acc\u00e8s.<\/strong> Uniquement depuis le r\u00e9seau des magasins.<\/li>\n<li><strong>R\u00e9gion.<\/strong> Exploitation dans des centres de donn\u00e9es europ\u00e9ens.<\/li>\n<\/ul>\n<\/div>\n<p>          <a class=\"pt-text-link\" href=\"https:\/\/overmind.one\/fr\/haidi-bipa-voice-intelligence-connaissances\">Lire l\u2019exemple pratique publi\u00e9 \u2197<\/a><br \/>\n        <\/article>\n<\/div>\n<\/section>\n<section class=\"vt-section pt-case-section om-ds-c om-ds-grid\" id=\"apotheken\" aria-labelledby=\"pt-pharmacy-title\">\n<div class=\"vt-wrap\">\n<article class=\"pt-case\" id=\"praxis-apotheken\" aria-labelledby=\"pt-pharmacy-title\">\n<div class=\"pt-case-opening\">\n<div><pee class=\"pt-label\">Pharmacies \u00b7 Autriche<\/pee>\n<h2 class=\"pt-case-title\" id=\"pt-pharmacy-title\">S\u2019int\u00e9resser au m\u00e9tier.<!\u2013- [et_pb_br_holder] -\u2013><span>Une conversation indique la prochaine \u00e9tape.<\/span><\/h2>\n<pee>Les pharmacies ont besoin de nouveaux talents. \u00ab Steffi \u00bb aide les jeunes \u00e0 choisir leur m\u00e9tier : elle explique la formation, encourage et donne des conseils pratiques pour candidater.<\/pee><\/div>\n<figure class=\"pt-case-photo\"><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/SteffiFINAL.webp\" width=\"640\" height=\"642\" alt=\"Steffi, la persona vocale de l\u2019exemple des pharmacies.\" loading=\"lazy\" decoding=\"async\"><figcaption>Steffi \u00b7 Persona vocale pour l\u2019orientation professionnelle<\/figcaption><\/figure>\n<\/p><\/div>\n<ol class=\"pt-case-process\" aria-label=\"Le processus d\u2019orientation professionnelle\">\n<li class=\"pt-glass om-ds-glass\">\n<h4>Une question sur le choix du m\u00e9tier<\/h4>\n<pee>\u00ab Comment se d\u00e9roule un apprentissage en pharmacie ? \u00bb Une question ouvre la conversation.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>Questionner. Encourager. Accompagner.<\/h4>\n<pee>Steffi r\u00e9pond avec un ton adapt\u00e9 au public et donne des conseils pour candidater.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>Une prochaine \u00e9tape<\/h4>\n<pee>Du premier int\u00e9r\u00eat \u00e0 la candidature, avec les bonnes informations.<\/pee><\/li>\n<\/ol>\n<div class=\"pt-case-proof\">\n<div class=\"pt-case-goal om-ds-glass om-ds-glass-focus\">\n<h4>Objectif : attirer de nouveaux talents.<\/h4>\n<pee>Dialoguer avec les jeunes dans leur langage.<\/pee><\/div>\n<ul>\n<li><strong>Source.<\/strong> Informations valid\u00e9es sur le m\u00e9tier, la formation et la candidature.<\/li>\n<li><strong>Ton.<\/strong> Adapt\u00e9 au jeune public.<\/li>\n<li><strong>Validation.<\/strong> Le commanditaire confirme le contenu et le ton.<\/li>\n<\/ul>\n<\/div>\n<\/article>\n<\/div>\n<\/section>\n<section class=\"vt-section om-ds-a\" id=\"beratungsstimmen\" aria-labelledby=\"pt-advisors-title\">\n<div class=\"vt-wrap\">\n<div class=\"pt-case-actions\"><pee>Laquelle de ces situations se pr\u00e9sente dans votre activit\u00e9 ?<\/pee><a class=\"vt-button om-ds-button\" href=\"https:\/\/overmind.one\/fr\/contact-voice-intelligence?anliegen=pilot#anfrage\">\u00c9changer sur votre situation de travail <span aria-hidden=\"true\">\u2192<\/span><\/a><\/div>\n<aside class=\"pt-advisors\" aria-labelledby=\"pt-advisors-title\"><pee class=\"vt-kicker\">Exp\u00e9riences et perspectives<\/pee>\n<h3 id=\"pt-advisors-title\">Des t\u00e9moignages du conseil.<\/h3>\n<div class=\"pt-advisor-grid\">\n<figure class=\"pt-advisor pt-glass om-ds-glass\">\n<blockquote><p>\u00ab L\u2019IA vocale est plus qu\u2019une innovation : elle est indispensable aux fournisseurs d\u2019\u00e9nergies renouvelables qui veulent dialoguer avec les donn\u00e9es en temps r\u00e9el, optimiser leurs processus et acc\u00e9l\u00e9rer activement la transition \u00e9nerg\u00e9tique. \u00bb<\/blockquote><figcaption><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2025\/04\/Martin-Website.webp\" width=\"44\" height=\"44\" alt=\"\" loading=\"lazy\" decoding=\"async\"><span><strong>Martin Rath<\/strong><small>Consultant ind\u00e9pendant pour les fournisseurs d\u2019\u00e9nergies renouvelables<\/small><\/span><\/figcaption><\/figure>\n<figure class=\"pt-advisor pt-glass om-ds-glass\">\n<blockquote><p>\u00ab Overmind propose une IA vocale sur mesure pour les entreprises d\u2019un march\u00e9 qui cro\u00eet trop vite pour rester \u00e0 jour sans un r\u00e9seau adapt\u00e9. \u00bb<\/blockquote><figcaption><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2025\/09\/Kurt-Altenburger-e1766674167501.webp\" width=\"44\" height=\"44\" alt=\"\" loading=\"lazy\" decoding=\"async\"><span><strong>Kurt Altenburger<\/strong><small>Directeur g\u00e9n\u00e9ral, conseil aux entreprises<\/small><\/span><\/figcaption><\/figure>\n<figure class=\"pt-advisor pt-glass om-ds-glass\">\n<blockquote><p>\u00ab La vente repose sur les personnes et sur des processus coordonn\u00e9s. L\u2019IA vocale d\u2019Overmind nous aide, ainsi que nos clients, \u00e0 dialoguer avec les donn\u00e9es, \u00e0 r\u00e9duire les frictions et \u00e0 prendre de meilleures d\u00e9cisions commerciales. \u00bb<\/blockquote><figcaption><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2025\/12\/Thomas-H-1.webp\" width=\"44\" height=\"44\" alt=\"\" loading=\"lazy\" decoding=\"async\"><span><strong>Thomas Hofst\u00e4tter<\/strong><small>Associ\u00e9 g\u00e9rant, MHT Vertriebsdienstleistungen<\/small><\/span><\/figcaption><\/figure>\n<\/div>\n<\/aside>\n<\/div>\n<\/section>\n<section class=\"vt-section om-ds-b om-ds-grid\" id=\"nutzen-pruefen\" aria-labelledby=\"pt-measure-title\"><span class=\"om-ds-alias\" id=\"KPIDE\" aria-hidden=\"true\"><\/span><\/p>\n<div class=\"vt-wrap\">\n      <pee class=\"vt-kicker\">\u00c9valuer l\u2019utilit\u00e9 dans votre activit\u00e9<\/pee>\n<h2 id=\"pt-measure-title\">Quel travail<!\u2013- [et_pb_br_holder] -\u2013><span>devrait devenir plus simple ?<\/span><\/h2>\n<pee class=\"vt-intro\">Dans le projet pilote, nous comparons des op\u00e9rations r\u00e9elles au processus actuel. Nous d\u00e9finissons au pr\u00e9alable ce qui compte et comment reconna\u00eetre une am\u00e9lioration.<\/pee>\n<div class=\"pt-metric-ring\">\n<div class=\"pt-metric-core\">\n          <img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/om-ring.webp\" width=\"480\" height=\"480\" alt=\"\" loading=\"lazy\" decoding=\"async\"><\/p>\n<div class=\"pt-metric-center\"><pee>Utilit\u00e9<\/pee><\/div>\n<\/p><\/div>\n<ol class=\"pt-metric-points\" aria-label=\"Six points de mesure pour votre quotidien de travail\">\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">1<\/span><\/p>\n<h3>D\u00e9lai de traitement<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"8\"\/><path d=\"M12 8v4l3 2\"\/><\/svg><\/div>\n<pee>Combien de temps s\u2019\u00e9coule entre la demande et l\u2019op\u00e9ration termin\u00e9e ?<\/pee><\/li>\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">2<\/span><\/p>\n<h3>Bien faire du premier coup<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"8\"\/><path d=\"m8 12 3 3 5-6\"\/><\/svg><\/div>\n<pee>\u00c0 quelle fr\u00e9quence une op\u00e9ration aboutit-elle sans reprise ?<\/pee><\/li>\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">3<\/span><\/p>\n<h3>Temps d\u2019attente<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M6 3h12M6 21h12M7 3v4l5 5-5 5v4M17 3v4l-5 5 5 5v4\"\/><\/svg><\/div>\n<pee>Combien de temps une question attend-elle une r\u00e9ponse ou une transmission ?<\/pee><\/li>\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">4<\/span><\/p>\n<h3>Changements de syst\u00e8me<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 8h16l-3-3M20 16H4l3 3\"\/><\/svg><\/div>\n<pee>Combien de fois faut-il changer de syst\u00e8me, de canal ou d\u2019interlocuteur ?<\/pee><\/li>\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">5<\/span><\/p>\n<h3>Connaissances r\u00e9utilis\u00e9es<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5h6l2 2 2-2h6v14h-6l-2 2-2-2H4zM12 7v14\"\/><\/svg><\/div>\n<pee>Quelle quantit\u00e9 d\u2019exp\u00e9rience est r\u00e9utilis\u00e9e sous forme d\u2019un \u00e9l\u00e9ment valid\u00e9\u202f?<\/pee><\/li>\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">6<\/span><\/p>\n<h3>Travail de v\u00e9rification et de ma\u00eetrise des risques<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m12 3 8 3v6c0 4-4 7-8 9-4-2-8-5-8-9V6zM8 12l3 3 5-6\"\/><\/svg><\/div>\n<pee>Quel travail de confirmation, d\u2019attribution des responsabilit\u00e9s et de justification faut-il pour chaque op\u00e9ration ?<\/pee><\/li>\n<\/ol><\/div>\n<pee class=\"pt-measure-note\">Nous mesurons les processus, pas les personnes.<\/pee>\n<details class=\"pt-details om-ds-glass\">\n<summary>Comment nous mesurons : r\u00e9f\u00e9rence et r\u00e8gles de mesure<\/summary>\n<div class=\"pt-detail-body\"><pee>La valeur de r\u00e9f\u00e9rence, l\u2019unit\u00e9 de comptage et les indicateurs de contr\u00f4le sont convenus au pr\u00e9alable. Dans le projet pilote, nous comparons les op\u00e9rations termin\u00e9es au processus actuel.<\/pee><pee>Lorsqu\u2019une question d\u00e9passe le p\u00e9rim\u00e8tre convenu, une transmission justifi\u00e9e compte comme une r\u00e9ussite. Les questions qui n\u2019\u00e9taient jamais pos\u00e9es auparavant ne sont pas compt\u00e9es r\u00e9trospectivement comme une perte de temps ou d\u2019argent.<\/pee><a class=\"pt-text-link\" href=\"https:\/\/overmind.one\/fr\/calculateur-voice-intelligence#prozesswert\">Voir le calculateur de valeur du processus \u2197<\/a><\/div>\n<\/details><\/div>\n<\/section>\n<section class=\"vt-section pt-final om-ds-c\" id=\"eigener-arbeitsmoment\" aria-labelledby=\"pt-final-title\">\n<div class=\"vt-wrap\">\n      <pee class=\"vt-kicker\">Votre prochaine \u00e9tape<\/pee>\n<h2 id=\"pt-final-title\">Quelle question revient<!\u2013- [et_pb_br_holder] -\u2013><span>r\u00e9guli\u00e8rement chez vous ?<\/span><\/h2>\n<pee class=\"vt-intro\">Apportez une question concr\u00e8te de votre quotidien de travail. Ensemble, nous clarifions la t\u00e2che, les sources, la responsabilit\u00e9 et la mesure.<\/pee>\n<div class=\"pt-final-actions\"><a class=\"vt-button om-ds-button\" href=\"https:\/\/overmind.one\/fr\/contact-voice-intelligence?anliegen=pilot#anfrage\">\u00c9changer sur votre situation de travail <span aria-hidden=\"true\">\u2192<\/span><\/a><a class=\"pt-text-link om-ds-button om-ds-button-secondary\" href=\"https:\/\/overmind.one\/fr\/voice-operating-layer\">Le socle : Voice Operating Layer \u2197<\/a><\/div>\n<details class=\"pt-details om-ds-glass\">\n<summary>Pr\u00e9parer un projet pilote : question, \u00e9quipe et sources<\/summary>\n<div class=\"pt-detail-body\">\n<ul class=\"pt-list\">\n<li><strong>T\u00e2che :<\/strong> Quelle question r\u00e9currente ou quelle op\u00e9ration souhaitons-nous examiner ?<\/li>\n<li><strong>\u00c9quipe :<\/strong> Qui utilise le cas d\u2019usage et qui v\u00e9rifie les connaissances ?<\/li>\n<li><strong>Sources :<\/strong> Quels documents, exp\u00e9riences et droits d\u2019acc\u00e8s sont disponibles ?<\/li>\n<li><strong>Mesure :<\/strong> Quel est le processus actuel et qu\u2019est-ce qui devrait s\u2019am\u00e9liorer ?<\/li>\n<\/ul>\n<pee>Un bilan des connaissances pr\u00e9cise \u00e0 quelles questions les sources permettent de r\u00e9pondre et o\u00f9 des connaissances manquent. Dans le projet pilote, le cas d\u2019usage, la conversation et une interface adapt\u00e9e sont v\u00e9rifi\u00e9s dans les conditions convenues.<\/pee><\/div>\n<\/details>\n<details id=\"workshops\" class=\"pt-details om-ds-glass\">\n<summary>Ateliers et cahier de cadrage pour d\u00e9marrer<\/summary>\n<div class=\"pt-detail-body\"><pee>Lorsque le cas d\u2019usage reste \u00e0 d\u00e9finir, l\u2019atelier d\u2019initiation et l\u2019atelier de potentiel aident \u00e0 le choisir. Les treize formats d\u2019atelier existants couvrent six th\u00e8mes :<\/pee>\n<ol class=\"pt-workshop-list\">\n<li>Initiation<\/li>\n<li>Potentiel et valeur<\/li>\n<li>Context, Code, Culture et Compliance<\/li>\n<li>Exp\u00e9rience de conversation<\/li>\n<li>Accompagnement du d\u00e9marrage<\/li>\n<li>Exploitation et bilan<\/li>\n<\/ol>\n<pee>Le cahier de cadrage aide \u00e0 pr\u00e9parer la t\u00e2che, le groupe d\u2019utilisateurs, les connaissances et les indicateurs pour le premier \u00e9change.<\/pee><a class=\"pt-text-link\" href=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/Scoping_EN.html\" target=\"_blank\" rel=\"noopener noreferrer\">Ouvrir le cahier de cadrage \u00b7 En anglais, dans le navigateur \u2197<\/a><pee><a class=\"pt-text-link\" href=\"https:\/\/overmind.one\/fr\/contact-voice-intelligence?anliegen=workshop#anfrage\">\u00c9changer sur un atelier \u2197<\/a><\/pee><\/div>\n<\/details>\n<pee class=\"vt-small pt-scope-note\">Les concepts de solution, la disponibilit\u00e9 et le p\u00e9rim\u00e8tre du projet sont convenus ensemble.<\/pee>\n    <\/div>\n<\/section>\n<p><\/main><\/p>\n<style id=\"om-intro-spacing-styles\">\n\/* Twice the existing opening section's vertical space; horizontal sizing stays inherited. *\/\nhtml body.om-design-page #page-container#page-container#page-container #practice-story #kundenfrage {\n  padding-top: 128px;\n  padding-bottom: 144px;\n}\nhtml body.om-design-page #page-container#page-container#page-container #vop-story #vop-start {\n  padding-top: 128px;\n  padding-bottom: 160px;\n}\nhtml body.om-design-page #page-container#page-container#page-container #practice-story #kundenfrage .pt-intro-card {\n  padding: 28px;\n  margin: 18px 0 16px;\n}\nhtml body.om-design-page #page-container#page-container#page-container #practice-story #kundenfrage .pt-intro-card > p {\n  margin: 0;\n  color: var(--vt-muted);\n}\n@media (max-width: 767px) {\n  html body.om-design-page 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