{"id":16148,"date":"2026-10-11T21:11:04","date_gmt":"2026-10-11T21:11:04","guid":{"rendered":"https:\/\/overmind.one\/?page_id=16148"},"modified":"2026-10-11T21:26:00","modified_gmt":"2026-10-11T21:26:00","slug":"casos-de-uso-voice-intelligence","status":"publish","type":"page","link":"https:\/\/overmind.one\/es\/casos-de-uso-voice-intelligence","title":{"rendered":"En la pr\u00e1ctica"},"content":{"rendered":"<p>[et_pb_section admin_label=\u00bbPraxis \u00b7 Arbeitsmomente\u00bb module_class=\u00bbvt-native\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb][et_pb_row module_class=\u00bbvt-native-row\u00bb width=\u00bb100%\u00bb max_width=\u00bb100%\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb][et_pb_column type=\u00bb4_4&#8243;][et_pb_code admin_label=\u00bbPraxis \u00b7 Inhalt und Stil\u00bb]<\/p>\n<style id=\"om-practice-story-styles\">\n\/* Test page only. 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Andere offene Tabs folgen der Wahl *\/\n  w.addEventListener(\"storage\", function (e) { if (e.key === SCHLUESSEL) { anwenden(e.newValue === \"hell\"); } });\n  w.omModus = { hell: istHell, setzen: function (hell) { umschalten(!!hell, true); } };\n})(window, document);\n<\/script><br \/>\n<main id=\"practice-story\"><\/p>\n<section class=\"vt-section pt-first om-ds-a\" id=\"kundenfrage\" aria-labelledby=\"pt-start-title\"><span class=\"om-ds-alias\" id=\"talktocustomers\" aria-hidden=\"true\"><\/span><\/p>\n<div class=\"vt-wrap pt-opening\">\n<div>\n        <pee class=\"vt-kicker\">Un momento de trabajo \u00b7 Atenci\u00f3n al cliente<\/pee>\n<h1 id=\"pt-start-title\">\u00abNecesito asistencia<!\u2013- [et_pb_br_holder] -\u2013><span>para mi aire acondicionado\u00bb.<\/span><\/h1>\n<pee class=\"pt-story\">El aire acondicionado de Lea apenas enfr\u00eda. Quiere saber qu\u00e9 hacer, pero a\u00fan no conoce todos los datos que necesita el servicio t\u00e9cnico. En la conversaci\u00f3n empieza describiendo lo que observa.<\/pee>\n<div class=\"pt-intro-card pt-glass om-ds-glass\"><pee><strong>TalkToCustomers<\/strong> pregunta por los datos que faltan y explica la informaci\u00f3n de fuentes aprobadas. Las cuestiones pendientes se derivan al equipo responsable acordado.<\/pee><\/div>\n<pee>En el proyecto definimos qu\u00e9 informaci\u00f3n es v\u00e1lida, qu\u00e9 preguntas conviene hacer y qui\u00e9n se hace cargo de la solicitud. As\u00ed, una consulta general de servicio se convierte en una conversaci\u00f3n con un siguiente paso claro.<\/pee>\n        <a class=\"vt-button om-ds-button\" href=\"#ausprobieren\">Pruebe las conversaciones <span aria-hidden=\"true\">\u2193<\/span><\/a>\n        <pee class=\"vt-small\">Escenario ilustrativo \u00b7 Concepto de soluci\u00f3n. Las fuentes y la derivaci\u00f3n se configuran en el proyecto.<\/pee>\n      <\/div>\n<figure class=\"pt-scene pt-glass om-ds-glass\">\n        <img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/talkto-customers-usecase-v2.webp\" width=\"960\" height=\"480\" alt=\"Sal\u00f3n con aire acondicionado y una burbuja de conversaci\u00f3n para solicitar asistencia.\" fetchpriority=\"high\" decoding=\"async\"><figcaption><pee class=\"pt-label\">Una posible pregunta de seguimiento<\/pee>\n<blockquote><p>\u00ab\u00bfQu\u00e9 observa exactamente durante el funcionamiento?\u00bb<\/p><\/blockquote>\n<pee class=\"vt-small\">Comprender la solicitud. Aclarar los datos que faltan. Identificar al responsable.<\/pee><\/figcaption><\/figure>\n<\/p><\/div>\n<\/section>\n<section class=\"vt-section vt-tint om-ds-b om-ds-grid\" id=\"ausprobieren\" aria-labelledby=\"pt-demo-title\"><span class=\"om-ds-alias\" id=\"live-demos\" aria-hidden=\"true\"><\/span><\/p>\n<div class=\"vt-wrap\">\n      <pee class=\"vt-kicker\">Pru\u00e9belo \u00b7 TalkToProduct<\/pee>\n<h2 id=\"pt-demo-title\">Haga una pregunta.<!\u2013- [et_pb_br_holder] -\u2013><span>Y siga preguntando.<\/span><\/h2>\n<pee class=\"vt-intro\">Las dos demostraciones p\u00fablicas explican un concepto de mobiliario y una bicicleta el\u00e9ctrica. Pruebe c\u00f3mo conocer un producto mediante una conversaci\u00f3n.<\/pee>\n<ol class=\"pt-guide\" aria-label=\"Instrucciones para probarlo\">\n<li class=\"pt-glass om-ds-glass\"><span class=\"pt-number\" aria-hidden=\"true\">1<\/span>\n<div>\n<h3>Abrir la demostraci\u00f3n<\/h3>\n<pee>Elija un producto. Cada tarjeta indica c\u00f3mo empezar y c\u00f3mo permitir el acceso al micr\u00f3fono.<\/pee><\/div>\n<\/li>\n<li class=\"pt-glass om-ds-glass\"><span class=\"pt-number\" aria-hidden=\"true\">2<\/span>\n<div>\n<h3>Hacer una pregunta<\/h3>\n<pee>Utilice la pregunta inicial que aparece abajo o pregunte con sus propias palabras.<\/pee><\/div>\n<\/li>\n<li class=\"pt-glass om-ds-glass\"><span class=\"pt-number\" aria-hidden=\"true\">3<\/span>\n<div>\n<h3>Preguntar con m\u00e1s detalle<\/h3>\n<pee>Retome una afirmaci\u00f3n o a\u00f1ada una condici\u00f3n de su vida cotidiana.<\/pee><\/div>\n<\/li>\n<\/ol>\n<div class=\"pt-demo-grid\">\n<article class=\"pt-demo pt-glass om-ds-glass\" aria-labelledby=\"pt-prix-title\">\n<div class=\"pt-demo-heading\">\n<div><pee class=\"pt-label\">Concepto de mobiliario modular<\/pee>\n<h3 id=\"pt-prix-title\">PrixxOne<\/h3>\n<\/div>\n<p><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/PrixxOneSquare.webp\" width=\"678\" height=\"678\" alt=\"PrixxOne: taburete de m\u00f3dulos grises con un coj\u00edn de asiento negro.\" loading=\"lazy\" decoding=\"async\"><\/div>\n<pee>Mara ve el taburete. Ahora quiere comprender en qu\u00e9 consiste el concepto de mobiliario y si encaja con su idea.<\/pee>\n<div class=\"pt-prompts\"><pee class=\"pt-label\">Su pregunta inicial<\/pee>\n<blockquote><p>\u00ab\u00bfC\u00f3mo funciona el concepto de mobiliario PrixxOne?\u00bb<\/p><\/blockquote>\n<pee class=\"pt-label\">Su pregunta de seguimiento<\/pee>\n<blockquote><p>\u00abQuiero un asiento para mi sal\u00f3n. \u00bfQu\u00e9 deber\u00eda aclarar para elegirlo?\u00bb<\/p><\/blockquote>\n<\/div>\n<pee class=\"pt-entry\"><strong>C\u00f3mo empezar:<\/strong> En la demostraci\u00f3n, haga clic en \u00abMit PrixxOne sprechen\u00bb (Hablar con PrixxOne) y permita el acceso al micr\u00f3fono en su navegador.<\/pee>\n          <a class=\"vt-button om-ds-button\" href=\"https:\/\/prixxone.overmind.one\/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Abrir la demostraci\u00f3n de PrixxOne en una pesta\u00f1a nueva\">Abrir la demostraci\u00f3n de PrixxOne <span aria-hidden=\"true\">\u2197<\/span><\/a><br \/>\n        <\/article>\n<article class=\"pt-demo pt-glass om-ds-glass\" aria-labelledby=\"pt-ferry-title\">\n<div class=\"pt-demo-heading\">\n<div><pee class=\"pt-label\">Porsche eBike \u00b7 Informaci\u00f3n del producto<\/pee>\n<h3 id=\"pt-ferry-title\">Ferry<\/h3>\n<\/div>\n<p><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/Ferry-eBike3.webp\" width=\"600\" height=\"600\" alt=\"Porsche eBike de la demostraci\u00f3n de producto de Ferry.\" loading=\"lazy\" decoding=\"async\"><\/div>\n<pee>Jonas est\u00e1 interesado en una bicicleta el\u00e9ctrica. Quiere relacionar la informaci\u00f3n con el uso que tiene previsto.<\/pee>\n<div class=\"pt-prompts\"><pee class=\"pt-label\">Su pregunta inicial<\/pee>\n<blockquote><p>\u00ab\u00bfPara qu\u00e9 uso est\u00e1 pensado el Porsche eBike Sport?\u00bb<\/p><\/blockquote>\n<pee class=\"pt-label\">Su pregunta de seguimiento<\/pee>\n<blockquote><p>\u00abExpl\u00edcame los puntos m\u00e1s importantes para alguien que compra una bicicleta el\u00e9ctrica por primera vez\u00bb.<\/p><\/blockquote>\n<\/div>\n<pee class=\"pt-entry\"><strong>C\u00f3mo empezar:<\/strong> Al abrirla, su navegador pide acceso al micr\u00f3fono. Despu\u00e9s de que lo permita, Ferry se conecta autom\u00e1ticamente.<\/pee>\n          <a class=\"vt-button om-ds-button\" href=\"https:\/\/ferry.overmind.one\/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Abrir la demostraci\u00f3n de Ferry en una pesta\u00f1a nueva y permitir el acceso al micr\u00f3fono\">Abrir la demostraci\u00f3n de Ferry <span aria-hidden=\"true\">\u2197<\/span><\/a><br \/>\n        <\/article>\n<\/p><\/div>\n<div class=\"pt-observe\">\n<h3>En qu\u00e9 puede fijarse durante la conversaci\u00f3n<\/h3>\n<ul>\n<li>\u00bfLa explicaci\u00f3n es comprensible?<\/li>\n<li>\u00bfLa respuesta encaja con la pregunta de seguimiento?<\/li>\n<li>\u00bfSe identifican las cuestiones pendientes?<\/li>\n<\/ul>\n<\/div>\n<pee class=\"vt-small pt-demo-note\">Las demostraciones se abren en una pesta\u00f1a nueva. Las preguntas y las personas son escenarios ilustrativos. Cada demostraci\u00f3n utiliza su propia informaci\u00f3n de producto.<\/pee>\n<details class=\"pt-details om-ds-glass\">\n<summary>Ayuda: la demostraci\u00f3n no se conecta<\/summary>\n<div class=\"pt-detail-body\"><pee>En PrixxOne, la conversaci\u00f3n empieza con \u00abMit PrixxOne sprechen\u00bb (Hablar con PrixxOne). En Ferry puede aparecer \u00abDu wirst verbunden\u00bb (Conectando) mientras siga pendiente la solicitud de acceso al micr\u00f3fono del navegador.<\/pee><pee>Compruebe el permiso del micr\u00f3fono para cada p\u00e1gina de demostraci\u00f3n. Si ha denegado el acceso, puede permitirlo en los permisos del sitio de su navegador y volver a cargar la demostraci\u00f3n.<\/pee><\/div>\n<\/details>\n<aside class=\"pt-partner\"><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2025\/09\/M-e1766672225575.jpg\" width=\"44\" height=\"44\" alt=\"Marcus Markowitsch\" loading=\"lazy\" decoding=\"async\"><\/p>\n<div>\n<blockquote><p>\u00abConvertir la tecnolog\u00eda en un impacto real\u00bb.<\/p><\/blockquote>\n<pee>Marcus Markowitsch <span>\u00b7 Director general de itellico \u00b7 Socio tecnol\u00f3gico<\/span><\/pee><\/div>\n<\/aside><\/div>\n<\/section>\n<section class=\"vt-section om-ds-a\" id=\"arbeitsmomente\" aria-labelledby=\"pt-work-title\">\n<div class=\"vt-wrap\">\n      <pee class=\"vt-kicker\">De la conversaci\u00f3n sobre un producto al trabajo diario<\/pee>\n<h2 id=\"pt-work-title\">Necesitar una respuesta.<!\u2013- [et_pb_br_holder] -\u2013><span>Compartir una experiencia.<\/span><\/h2>\n<pee class=\"vt-intro\">En la empresa, las fuentes y los responsables adecuados son decisivos. Estos dos momentos de trabajo muestran otras posibilidades.<\/pee>\n<div class=\"pt-story-grid\">\n<article id=\"talktoknowledge\" class=\"pt-work-card pt-glass om-ds-glass\"><pee class=\"pt-label\">TalkToKnowledge \u00b7 Escenario ilustrativo<\/pee>\n<h3>\u00ab\u00bfQu\u00e9 procedimiento corresponde aqu\u00ed?\u00bb<\/h3>\n<p><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/talkto-knowledge-usecase-v2.webp\" width=\"960\" height=\"480\" alt=\"Manual con una lupa sobre una l\u00ednea resaltada.\" loading=\"lazy\" decoding=\"async\"><pee>Ben se enfrenta a una tarea que realiza pocas veces. En lugar de buscar en varios manuales, pregunta por el procedimiento y el documento adecuado.<\/pee><pee><strong>El planteamiento:<\/strong> Hacer accesible el conocimiento de la empresa mediante conversaciones. La fuente y la versi\u00f3n siguen siendo trazables.<\/pee><\/article>\n<article id=\"talktoexpert\" class=\"pt-work-card pt-glass om-ds-glass\"><pee class=\"pt-label\">TalkToExpert \u00b7 Escenario ilustrativo<\/pee>\n<h3>\u00abEso no aparece en ning\u00fan manual\u00bb.<\/h3>\n<p><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/talkto-expert-usecase-v2.webp\" width=\"960\" height=\"480\" alt=\"Micr\u00f3fono, notas y bol\u00edgrafo como ilustraci\u00f3n de una entrevista con un especialista.\" loading=\"lazy\" decoding=\"async\"><pee>Elisa ha resuelto un caso particular. Explica a una compa\u00f1era qu\u00e9 fue decisivo. Esta experiencia tambi\u00e9n deber\u00eda ayudar al siguiente equipo.<\/pee><pee><strong>El planteamiento:<\/strong> De la conversaci\u00f3n surge un borrador estructurado. El equipo lo revisa y decide si lo aprueba.<\/pee><\/article>\n<\/p><\/div>\n<div class=\"pt-control-band\"><strong>Para su aplicaci\u00f3n acordamos:<\/strong><span>Fuentes y versiones<\/span><span>Revisi\u00f3n t\u00e9cnica<\/span><span>Responsables y derivaci\u00f3n<\/span><\/div>\n<details id=\"weitere-loesungen\" class=\"pt-details om-ds-glass\">\n<summary>Explicar datos, practicar conversaciones y apoyar procesos<\/summary>\n<div class=\"pt-detail-body pt-extra-grid\">\n<article>\n<h3>TalkToData<\/h3>\n<pee>Explorar datos empresariales mediante conversaciones. El acceso a los datos y la integraci\u00f3n se acuerdan en el proyecto.<\/pee><pee class=\"vt-small\">Asesoramiento e integraci\u00f3n<\/pee><\/article>\n<article>\n<h3>TalkToTrain<\/h3>\n<pee>Practicar conversaciones y situaciones. Los objetivos y la validaci\u00f3n t\u00e9cnica se definen con el socio de formaci\u00f3n.<\/pee><pee class=\"vt-small\">Concepto de proyecto piloto con un socio de formaci\u00f3n<\/pee><\/article>\n<article>\n<h3>TalkToProcess<\/h3>\n<pee>Conectar solicitudes verbales con procesos de sus sistemas. Las herramientas, los permisos y el marco de actuaci\u00f3n se configuran para cada proyecto.<\/pee><pee class=\"vt-small\">Concepto de soluci\u00f3n<\/pee><\/article>\n<\/div>\n<\/details>\n<pee class=\"vt-small pt-scope-note\">Los momentos de trabajo son ejemplos explicativos. El alcance y la disponibilidad de las soluciones se acuerdan para cada proyecto.<\/pee>\n    <\/div>\n<\/section>\n<section class=\"om-ds-cta om-claim-band\" aria-label=\"Su siguiente paso\"><pee><a href=\"#ausprobieren\">Encuentre c\u00f3mo empezar<\/a>, <a href=\"https:\/\/overmind.one\/es\/contacto-voice-intelligence#anfrage\">hable con nosotros.<\/a><\/pee><\/section>\n<section class=\"vt-section pt-case-section om-ds-b om-ds-grid\" id=\"bergbau\" aria-labelledby=\"pt-mining-title\">\n<div class=\"vt-wrap\"><span class=\"om-ds-alias\" id=\"praxisbeispiele\" aria-hidden=\"true\"><\/span><\/p>\n<article class=\"pt-case\" id=\"praxis-bergbau\" aria-labelledby=\"pt-mining-title\">\n<div class=\"pt-case-opening\">\n<div><pee class=\"pt-label\">Caso pr\u00e1ctico \u00b7 Miner\u00eda, Sud\u00e1frica<\/pee>\n<h2 class=\"pt-case-title\" id=\"pt-mining-title\">Transferencia de conocimiento en miner\u00eda.<!\u2013- [et_pb_br_holder] -\u2013><span>Conocimiento antes de la primera intervenci\u00f3n.<\/span><\/h2>\n<pee>Uno de los mayores grupos mineros del mundo utiliza Overmind en un centro de Sud\u00e1frica. Los nuevos empleados y contratistas aprenden las normas de seguridad antes de su primera intervenci\u00f3n. Despu\u00e9s, el conocimiento aprobado est\u00e1 disponible por voz las 24 horas.<\/pee><\/div>\n<figure class=\"pt-case-photo\"><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/03\/Glenda.webp\" width=\"600\" height=\"600\" alt=\"Glenda, la personalidad de voz del ejemplo de miner\u00eda.\" loading=\"lazy\" decoding=\"async\"><figcaption>Glenda \u00b7 Personalidad de voz en miner\u00eda<\/figcaption><\/figure>\n<\/p><\/div>\n<ol class=\"pt-case-process\" aria-label=\"Proceso en miner\u00eda\">\n<li class=\"pt-glass om-ds-glass\">\n<h4>Antes de la primera intervenci\u00f3n<\/h4>\n<pee>Los nuevos empleados practican las normas de seguridad mediante conversaciones en varios idiomas.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>Practicar. Preguntar. Confirmar.<\/h4>\n<pee>TalkToTrain pregunta y explica. Los formadores dan su aprobaci\u00f3n.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>Conocimiento disponible las 24 horas<\/h4>\n<pee>Durante el trabajo, TalkToKnowledge responde a partir de fuentes aprobadas.<\/pee><\/li>\n<\/ol>\n<div class=\"pt-case-proof\">\n<div class=\"pt-case-goal om-ds-glass om-ds-glass-focus\">\n<h4>Objetivo: evitar accidentes.<\/h4>\n<pee>La formaci\u00f3n previa y el conocimiento accesible deben favorecer un trabajo seguro. Este ejemplo no presenta una variaci\u00f3n medida del n\u00famero de accidentes.<\/pee><\/div>\n<ul>\n<li><strong>Fuente.<\/strong> Normas de seguridad e instrucciones de trabajo aprobadas.<\/li>\n<li><strong>Aprobaci\u00f3n.<\/strong> Los formadores confirman lo aprendido.<\/li>\n<li><strong>Versi\u00f3n.<\/strong> Cada versi\u00f3n de las normas es trazable.<\/li>\n<\/ul>\n<\/div>\n<\/article>\n<\/div>\n<\/section>\n<section class=\"vt-section pt-case-section om-ds-a\" id=\"einzelhandel\" aria-labelledby=\"pt-retail-title\">\n<div class=\"vt-wrap\">\n<article class=\"pt-case\" id=\"praxis-einzelhandel\" aria-labelledby=\"pt-retail-title\">\n<div class=\"pt-case-opening\">\n<div><pee class=\"pt-label\">Comercio minorista \u00b7 Europa<\/pee>\n<h2 class=\"pt-case-title\" id=\"pt-retail-title\">La clienta espera.<!\u2013- [et_pb_br_holder] -\u2013><span>El conocimiento est\u00e1 disponible.<\/span><\/h2>\n<pee>Una gran cadena comercial europea ha introducido su \u00abvoz interna\u00bb. Desde agosto de 2025, el personal de todas las tiendas del pa\u00eds encuentra conocimiento interno mediante preguntas en alem\u00e1n, ingl\u00e9s, turco y h\u00fangaro.<\/pee><pee class=\"pt-case-status\"><strong>Actualmente, mediante texto en la intranet.<\/strong> El manejo por voz es el siguiente paso.<\/pee><\/div>\n<aside class=\"pt-case-question pt-glass om-ds-glass\"><pee class=\"pt-label\">Una pregunta del trabajo diario<\/pee>\n<blockquote><p>\u00ab\u00bfC\u00f3mo era la norma de cambios?\u00bb<\/p><\/blockquote>\n<pee>De la necesidad de la clienta al documento adecuado, directamente en la red de tiendas.<\/pee><\/aside>\n<\/p><\/div>\n<ol class=\"pt-case-process\" aria-label=\"Proceso en el comercio minorista\">\n<li class=\"pt-glass om-ds-glass\">\n<h4>Una pregunta en la tienda<\/h4>\n<pee>La clienta espera. Una empleada pregunta por la norma de cambios vigente.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>Preguntar. Encontrar. Comprender.<\/h4>\n<pee>La voz interna responde con frases completas y propone preguntas de seguimiento.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>Una respuesta con fuente<\/h4>\n<pee>Con un enlace al documento adecuado entre los manuales aprobados.<\/pee><\/li>\n<\/ol>\n<div class=\"pt-case-proof\">\n<div class=\"pt-case-goal om-ds-glass om-ds-glass-focus\">\n<h4>Objetivo: asesorar con confianza e incorporar m\u00e1s r\u00e1pido.<\/h4>\n<pee>Los nuevos compa\u00f1eros se adaptan antes. Los m\u00e1s experimentados ahorran b\u00fasquedas.<\/pee><\/div>\n<ul>\n<li><strong>Fuente.<\/strong> Manuales seleccionados, gu\u00edas de caja e instrucciones.<\/li>\n<li><strong>Acceso.<\/strong> Solo desde la red de tiendas.<\/li>\n<li><strong>Regi\u00f3n.<\/strong> Operaci\u00f3n en centros de datos europeos.<\/li>\n<\/ul>\n<\/div>\n<p>          <a class=\"pt-text-link\" href=\"https:\/\/overmind.one\/es\/haidi-bipa-voice-intelligence\">Leer el caso pr\u00e1ctico publicado \u2197<\/a><br \/>\n        <\/article>\n<\/div>\n<\/section>\n<section class=\"vt-section pt-case-section om-ds-c om-ds-grid\" id=\"apotheken\" aria-labelledby=\"pt-pharmacy-title\">\n<div class=\"vt-wrap\">\n<article class=\"pt-case\" id=\"praxis-apotheken\" aria-labelledby=\"pt-pharmacy-title\">\n<div class=\"pt-case-opening\">\n<div><pee class=\"pt-label\">Farmacias \u00b7 Austria<\/pee>\n<h2 class=\"pt-case-title\" id=\"pt-pharmacy-title\">Inter\u00e9s por la profesi\u00f3n.<!\u2013- [et_pb_br_holder] -\u2013><span>Una conversaci\u00f3n muestra el siguiente paso.<\/span><\/h2>\n<pee>Las farmacias necesitan nuevos profesionales. \u00abSteffi\u00bb ayuda a los j\u00f3venes a elegir su profesi\u00f3n: explica la formaci\u00f3n, motiva y ofrece consejos pr\u00e1cticos para presentar su candidatura.<\/pee><\/div>\n<figure class=\"pt-case-photo\"><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/SteffiFINAL.webp\" width=\"640\" height=\"642\" alt=\"Steffi, la personalidad de voz del ejemplo de farmacias.\" loading=\"lazy\" decoding=\"async\"><figcaption>Steffi \u00b7 Personalidad de voz para la orientaci\u00f3n profesional<\/figcaption><\/figure>\n<\/p><\/div>\n<ol class=\"pt-case-process\" aria-label=\"Proceso de orientaci\u00f3n profesional\">\n<li class=\"pt-glass om-ds-glass\">\n<h4>Una pregunta para elegir profesi\u00f3n<\/h4>\n<pee>\u00ab\u00bfC\u00f3mo es la formaci\u00f3n profesional en una farmacia?\u00bb Una pregunta abre la conversaci\u00f3n.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>Preguntar. Motivar. Acompa\u00f1ar.<\/h4>\n<pee>Steffi responde con un tono adecuado al p\u00fablico y ofrece consejos para presentar la candidatura.<\/pee><\/li>\n<li class=\"pt-glass om-ds-glass\">\n<h4>Un siguiente paso<\/h4>\n<pee>Desde el primer inter\u00e9s hasta la candidatura, con la informaci\u00f3n adecuada.<\/pee><\/li>\n<\/ol>\n<div class=\"pt-case-proof\">\n<div class=\"pt-case-goal om-ds-glass om-ds-glass-focus\">\n<h4>Objetivo: atraer nuevos profesionales.<\/h4>\n<pee>Llegar a los j\u00f3venes mediante conversaciones en su lenguaje.<\/pee><\/div>\n<ul>\n<li><strong>Fuente.<\/strong> Informaci\u00f3n aprobada sobre la profesi\u00f3n, la formaci\u00f3n y la candidatura.<\/li>\n<li><strong>Comunicaci\u00f3n.<\/strong> Adaptada al p\u00fablico joven.<\/li>\n<li><strong>Aprobaci\u00f3n.<\/strong> El cliente confirma el contenido y el tono.<\/li>\n<\/ul>\n<\/div>\n<\/article>\n<\/div>\n<\/section>\n<section class=\"vt-section om-ds-a\" id=\"beratungsstimmen\" aria-labelledby=\"pt-advisors-title\">\n<div class=\"vt-wrap\">\n<div class=\"pt-case-actions\"><pee>\u00bfCu\u00e1l de estos momentos se da en su empresa?<\/pee><a class=\"vt-button om-ds-button\" href=\"https:\/\/overmind.one\/es\/contacto-voice-intelligence?anliegen=pilot#anfrage\">Hablar sobre su propio momento de trabajo <span aria-hidden=\"true\">\u2192<\/span><\/a><\/div>\n<aside class=\"pt-advisors\" aria-labelledby=\"pt-advisors-title\"><pee class=\"vt-kicker\">Experiencias y perspectivas<\/pee>\n<h3 id=\"pt-advisors-title\">Opiniones desde la consultor\u00eda.<\/h3>\n<div class=\"pt-advisor-grid\">\n<figure class=\"pt-advisor pt-glass om-ds-glass\">\n<blockquote><p>\u00abLa IA de voz no es solo innovaci\u00f3n: resulta imprescindible para los proveedores de energ\u00edas renovables que desean conversar con datos en tiempo real, optimizar procesos y acelerar activamente la transici\u00f3n energ\u00e9tica\u00bb.<\/blockquote><figcaption><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2025\/04\/Martin-Website.webp\" width=\"44\" height=\"44\" alt=\"\" loading=\"lazy\" decoding=\"async\"><span><strong>Martin Rath<\/strong><small>Consultor independiente para proveedores de energ\u00edas renovables<\/small><\/span><\/figcaption><\/figure>\n<figure class=\"pt-advisor pt-glass om-ds-glass\">\n<blockquote><p>\u00abOvermind ofrece IA de voz a medida para empresas en un mercado que crece demasiado r\u00e1pido como para mantenerse al d\u00eda sin una red adecuada\u00bb.<\/blockquote><figcaption><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2025\/09\/Kurt-Altenburger-e1766674167501.webp\" width=\"44\" height=\"44\" alt=\"\" loading=\"lazy\" decoding=\"async\"><span><strong>Kurt Altenburger<\/strong><small>CEO de consultor\u00eda empresarial<\/small><\/span><\/figcaption><\/figure>\n<figure class=\"pt-advisor pt-glass om-ds-glass\">\n<blockquote><p>\u00abLas ventas dependen de las personas y de procesos coordinados. La IA de voz de Overmind nos ayuda a nosotros y a nuestros clientes a dialogar con los datos, reducir las fricciones y tomar mejores decisiones comerciales\u00bb.<\/blockquote><figcaption><img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2025\/12\/Thomas-H-1.webp\" width=\"44\" height=\"44\" alt=\"\" loading=\"lazy\" decoding=\"async\"><span><strong>Thomas Hofst\u00e4tter<\/strong><small>Socio director de MHT Vertriebsdienstleistungen<\/small><\/span><\/figcaption><\/figure>\n<\/div>\n<\/aside>\n<\/div>\n<\/section>\n<section class=\"vt-section om-ds-b om-ds-grid\" id=\"nutzen-pruefen\" aria-labelledby=\"pt-measure-title\"><span class=\"om-ds-alias\" id=\"KPIDE\" aria-hidden=\"true\"><\/span><\/p>\n<div class=\"vt-wrap\">\n      <pee class=\"vt-kicker\">Evaluar el valor en su propia empresa<\/pee>\n<h2 id=\"pt-measure-title\">\u00bfQu\u00e9 trabajo<!\u2013- [et_pb_br_holder] -\u2013><span>deber\u00eda resultar m\u00e1s f\u00e1cil?<\/span><\/h2>\n<pee class=\"vt-intro\">En el proyecto piloto comparamos tareas reales con el procedimiento actual. Antes definimos qu\u00e9 cuenta y c\u00f3mo reconocer una mejora.<\/pee>\n<div class=\"pt-metric-ring\">\n<div class=\"pt-metric-core\">\n          <img src=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/om-ring.webp\" width=\"480\" height=\"480\" alt=\"\" loading=\"lazy\" decoding=\"async\"><\/p>\n<div class=\"pt-metric-center\"><pee>Valor<\/pee><\/div>\n<\/p><\/div>\n<ol class=\"pt-metric-points\" aria-label=\"Seis indicadores para su trabajo diario\">\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">1<\/span><\/p>\n<h3>Tiempo de tramitaci\u00f3n<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"8\"\/><path d=\"M12 8v4l3 2\"\/><\/svg><\/div>\n<pee>\u00bfCu\u00e1nto tiempo pasa desde la solicitud hasta que la tarea est\u00e1 terminada?<\/pee><\/li>\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">2<\/span><\/p>\n<h3>Bien a la primera<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"8\"\/><path d=\"m8 12 3 3 5-6\"\/><\/svg><\/div>\n<pee>\u00bfCon qu\u00e9 frecuencia se completa una tarea sin retrabajo?<\/pee><\/li>\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">3<\/span><\/p>\n<h3>Tiempo de espera<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M6 3h12M6 21h12M7 3v4l5 5-5 5v4M17 3v4l-5 5 5 5v4\"\/><\/svg><\/div>\n<pee>\u00bfCu\u00e1nto espera una pregunta hasta recibir una respuesta o ser derivada?<\/pee><\/li>\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">4<\/span><\/p>\n<h3>Cambios de sistema<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 8h16l-3-3M20 16H4l3 3\"\/><\/svg><\/div>\n<pee>\u00bfCon qu\u00e9 frecuencia se cambia entre sistemas, canales y personas?<\/pee><\/li>\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">5<\/span><\/p>\n<h3>Conocimiento reutilizado<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5h6l2 2 2-2h6v14h-6l-2 2-2-2H4zM12 7v14\"\/><\/svg><\/div>\n<pee>\u00bfCu\u00e1nta experiencia vuelve a utilizarse como un componente aprobado?<\/pee><\/li>\n<li class=\"pt-metric-card pt-glass om-ds-glass\">\n<div class=\"pt-metric-head\"><span class=\"pt-metric-number\" aria-hidden=\"true\">6<\/span><\/p>\n<h3>Esfuerzo de comprobaci\u00f3n y gesti\u00f3n del riesgo<\/h3>\n<p><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m12 3 8 3v6c0 4-4 7-8 9-4-2-8-5-8-9V6zM8 12l3 3 5-6\"\/><\/svg><\/div>\n<pee>\u00bfQu\u00e9 esfuerzo requieren la confirmaci\u00f3n, la asignaci\u00f3n de responsables y las evidencias para cada tarea?<\/pee><\/li>\n<\/ol><\/div>\n<pee class=\"pt-measure-note\">Se miden los procesos, no las personas.<\/pee>\n<details class=\"pt-details om-ds-glass\">\n<summary>C\u00f3mo medimos: valor inicial y reglas de medici\u00f3n<\/summary>\n<div class=\"pt-detail-body\"><pee>El valor inicial, la unidad de recuento y los indicadores de control se acuerdan previamente. En el proyecto piloto comparamos las tareas completadas con el procedimiento actual.<\/pee><pee>Si una pregunta queda fuera del alcance acordado, una derivaci\u00f3n justificada cuenta como un resultado positivo. Las preguntas que antes nunca se planteaban no se contabilizan retrospectivamente como p\u00e9rdidas de tiempo o dinero.<\/pee><a class=\"pt-text-link\" href=\"https:\/\/overmind.one\/es\/calculadora-voice-intelligence#prozesswert\">Ver la calculadora del valor de los procesos \u2197<\/a><\/div>\n<\/details><\/div>\n<\/section>\n<section class=\"vt-section pt-final om-ds-c\" id=\"eigener-arbeitsmoment\" aria-labelledby=\"pt-final-title\">\n<div class=\"vt-wrap\">\n      <pee class=\"vt-kicker\">Su siguiente paso<\/pee>\n<h2 id=\"pt-final-title\">\u00bfQu\u00e9 pregunta<!\u2013- [et_pb_br_holder] -\u2013><span>se repite en su empresa?<\/span><\/h2>\n<pee class=\"vt-intro\">Traiga una pregunta concreta de su trabajo diario. Juntos aclaramos la tarea, las fuentes, la responsabilidad y la medici\u00f3n.<\/pee>\n<div class=\"pt-final-actions\"><a class=\"vt-button om-ds-button\" href=\"https:\/\/overmind.one\/es\/contacto-voice-intelligence?anliegen=pilot#anfrage\">Hablar sobre su propio momento de trabajo <span aria-hidden=\"true\">\u2192<\/span><\/a><a class=\"pt-text-link om-ds-button om-ds-button-secondary\" href=\"https:\/\/overmind.one\/es\/voice-operating-layer\">La base: Voice Operating Layer \u2197<\/a><\/div>\n<details class=\"pt-details om-ds-glass\">\n<summary>Preparar el proyecto piloto: pregunta, equipo y fuentes<\/summary>\n<div class=\"pt-detail-body\">\n<ul class=\"pt-list\">\n<li><strong>Tarea:<\/strong> \u00bfQu\u00e9 pregunta recurrente o qu\u00e9 tarea se quiere estudiar?<\/li>\n<li><strong>Equipo:<\/strong> \u00bfQui\u00e9n utiliza la aplicaci\u00f3n y qui\u00e9n revisa el conocimiento?<\/li>\n<li><strong>Fuentes:<\/strong> \u00bfQu\u00e9 documentos, experiencias y permisos de acceso est\u00e1n disponibles?<\/li>\n<li><strong>Medici\u00f3n:<\/strong> \u00bfC\u00f3mo es el procedimiento actual y qu\u00e9 debe mejorar?<\/li>\n<\/ul>\n<pee>Una evaluaci\u00f3n del conocimiento aclara qu\u00e9 preguntas pueden responderse a partir de las fuentes y d\u00f3nde falta conocimiento. En el proyecto piloto se prueban la aplicaci\u00f3n, la conversaci\u00f3n y una interfaz adecuada en las condiciones acordadas.<\/pee><\/div>\n<\/details>\n<details id=\"workshops\" class=\"pt-details om-ds-glass\">\n<summary>Talleres y cuaderno de definici\u00f3n del alcance para empezar<\/summary>\n<div class=\"pt-detail-body\"><pee>Si todav\u00eda no est\u00e1 definido el caso de uso, una sesi\u00f3n de impulso y un taller de potencial ayudan a elegirlo. Los trece formatos de taller existentes cubren seis temas:<\/pee>\n<ol class=\"pt-workshop-list\">\n<li>Impulso<\/li>\n<li>Potencial y valor<\/li>\n<li>Context, Code, Culture y Compliance<\/li>\n<li>Experiencia de conversaci\u00f3n<\/li>\n<li>Acompa\u00f1amiento del inicio<\/li>\n<li>Operaci\u00f3n y revisi\u00f3n<\/li>\n<\/ol>\n<pee>El cuaderno de definici\u00f3n del alcance ayuda a preparar la tarea, el grupo de usuarios, el conocimiento y los indicadores para la conversaci\u00f3n inicial.<\/pee><a class=\"pt-text-link\" href=\"https:\/\/overmind.one\/wp-content\/uploads\/2026\/10\/Scoping_EN.html\" target=\"_blank\" rel=\"noopener noreferrer\">Abrir el cuaderno de definici\u00f3n del alcance \u00b7 Ingl\u00e9s, en el navegador \u2197<\/a><pee><a class=\"pt-text-link\" href=\"https:\/\/overmind.one\/es\/contacto-voice-intelligence?anliegen=workshop#anfrage\">Hablar sobre un taller \u2197<\/a><\/pee><\/div>\n<\/details>\n<pee class=\"vt-small pt-scope-note\">Los conceptos de soluci\u00f3n, la disponibilidad y el alcance del proyecto se acuerdan juntos.<\/pee>\n    <\/div>\n<\/section>\n<p><\/main><\/p>\n<style id=\"om-intro-spacing-styles\">\n\/* Twice the existing opening section's vertical space; horizontal sizing stays inherited. *\/\nhtml body.om-design-page #page-container#page-container#page-container #practice-story #kundenfrage {\n  padding-top: 128px;\n  padding-bottom: 144px;\n}\nhtml body.om-design-page #page-container#page-container#page-container #vop-story #vop-start {\n  padding-top: 128px;\n  padding-bottom: 160px;\n}\nhtml body.om-design-page #page-container#page-container#page-container #practice-story #kundenfrage .pt-intro-card {\n  padding: 28px;\n  margin: 18px 0 16px;\n}\nhtml body.om-design-page #page-container#page-container#page-container #practice-story #kundenfrage .pt-intro-card > p {\n  margin: 0;\n  color: var(--vt-muted);\n}\n@media (max-width: 767px) {\n  html body.om-design-page 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