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Andere offene Tabs folgen der Wahl *\/\n  w.addEventListener(\"storage\", function (e) { if (e.key === SCHLUESSEL) { anwenden(e.newValue === \"hell\"); } });\n  w.omModus = { hell: istHell, setzen: function (hell) { umschalten(!!hell, true); } };\n})(window, document);\n<\/script>[\/et_pb_code][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Praxisfall \u00b7 Einstieg\" module_class=\"\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-case-back\"><a href=\"https:\/\/overmind.one\/en\/voice-intelligence-in-practice\">\u2190 All practice examples<\/a><\/p>\n<p class=\"ov-kicker\">Pharma Sales \u00b7 Illustrative example<\/p>\n<h1>A new medicine.<br \/><span class=\"ov-accent\">Practise the pitch before the appointment.<\/span><\/h1>\n<p class=\"ov-intro\">A new medicine brings extensive information and new conversation scenarios. Voice Intelligence helps sales representatives refresh approved product knowledge, draft opening lines, presentations and calls to action, and practise them in conversation. After the appointment, learnings are recorded and confirmed summaries are handed over to the CRM connected for the project.<\/p>\n<p>[\/et_pb_text][et_pb_button _builder_version=\"4.27.9\" admin_label=\"CTA \u00b7 Discuss a pilot\" module_class=\"ov-button\" button_text=\"Discuss a pilot\" button_url=\"https:\/\/overmind.one\/en\/contact-voice-intelligence?use_case=train&amp;anliegen=pilot#enquiry\" button_alignment=\"left\" url_new_window=\"off\" custom_button=\"on\"][\/et_pb_button][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Praxisfall \u00b7 Ausgangslage\" module_class=\"\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">08:20 \u00b7 Before the appointment \u00b7 Fictional training example<\/p>\n<h2>The starting point<\/h2>\n<p>Nora works in pharmaceutical sales. Before an appointment with a doctor, she prepares the key points about a new medicine. The doctor has limited time and may ask challenging questions about the evidence. Nora chooses this scenario for her practice: a short opening, a clear presentation and an appropriate next step. She wants to say her lines aloud and be ready to respond to follow-up questions.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"2_5\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Praxisfall \u00b7 Trainingsmoment\" module_class=\"ov-moment ov-case-training\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Illustrative example conversation<\/p>\n<h2>Nora knows the product. Now she wants to rehearse the conversation.<\/h2>\n<blockquote><p>\u201cLet\u2019s practise a short appointment with challenging questions. How do I get to the point, and which statement can I support with evidence?\u201d<\/p><\/blockquote>\n<p>Illustrative training scenario, with no real patient or customer data.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Praxisfall \u00b7 Vorher und nachher\" module_class=\"ov-card ov-case-brief\" text_orientation=\"left\"]<\/p>\n<div class=\"ov-case-brief-item\">\n<h3>Prepare<\/h3>\n<p>Review the meeting objective and approved product information.<\/p>\n<\/div>\n<div class=\"ov-case-brief-item\">\n<h3>In conversation<\/h3>\n<p>Practise the opening, presentation and next step.<\/p>\n<\/div>\n<div class=\"ov-case-brief-item\">\n<h3>Use afterwards<\/h3>\n<p>Confirm learning notes and hand over the agreed CRM draft.<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"02 \u00b7 Einsatzsituationen\" module_id=\"einsatzsituationen\" module_class=\"ov-page \" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Two working moments\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Two working moments<\/p>\n<h2>Understand the situation.<br \/><span class=\"ov-accent\">Shape the conversation to fit.<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_2,1_2\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Preparation before and between appointments\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">01<\/p>\n<h3>Preparation before and between appointments<\/h3>\n<p>Nora can prepare before the appointment or at a suitable moment on the way. She asks about product information, requests wording for conversation building blocks and selects a particular challenge for role-play. The amount of practice follows her goal and the time available.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Documentation after the conversation\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">02<\/p>\n<h3>Documentation after the conversation<\/h3>\n<p>She describes her learnings, adds open tasks and checks the summary. A confirmed conversation note can go to the connected CRM. An experience intended to help the whole team also goes through the agreed subject-matter review.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"03 \u00b7 Wissensbasis\" module_id=\"wissen-vor-einsatz\" module_class=\"ov-page ov-tone\" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"The knowledge base\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">The knowledge base<\/p>\n<h2>See the evidence.<br \/><span class=\"ov-accent\">Recognise open questions.<\/span><\/h2>\n<p>Product documents become preparation for a specific appointment. Nora chooses the conversation scenario, focus and practice goal.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_3,1_3,1_3\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Refresh product knowledge\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">01<\/p>\n<h3>Refresh product knowledge<\/h3>\n<p>Nora asks about the key points and supporting evidence. She can see which approved source supports each detail and which question remains unresolved.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Practise conversation building blocks\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">02<\/p>\n<h3>Practise conversation building blocks<\/h3>\n<p>She requests an opening, presentation and call to action, delivers the pitch herself and rehearses short appointments, detailed discussions or challenging questions.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Make learnings useful\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">03<\/p>\n<h3>Make learnings useful<\/h3>\n<p>After the appointment, she records experience and open tasks. She reviews the summary and confirms the draft before the agreed CRM handover.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"04 \u00b7 Beispielgespr\u00e4ch\" module_id=\"use-case\" module_class=\"ov-page \" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"An example conversation\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">An example conversation<\/p>\n<h2>Ask a concrete question.<br \/><span class=\"ov-accent\">Get a traceable answer.<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_2,1_2\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Beispielgespr\u00e4ch \u00b7 Frage\" module_class=\"ov-question\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Illustrative example conversation<\/p>\n<blockquote><p>\u201cI have limited time in this appointment. Draft an opening and help me practise a challenging question about the product information.\u201d<\/p><\/blockquote>\n<p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Beispielgespr\u00e4ch \u00b7 Quelle\" module_class=\"ov-fact\" text_orientation=\"left\"]<\/p>\n<h3>Sources and scope<\/h3>\n<p>Approved product information, associated evidence, agreed conversation materials and reviewed team experience, each with its documented version or status.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Beispielgespr\u00e4ch \u00b7 Offene Angaben\" module_class=\"ov-fact\" text_orientation=\"left\"]<\/p>\n<h3>What still needs clarification<\/h3>\n<p>The answer illustrates a fictional training sequence. Suggested wording draws on the agreed sources; a practice dialogue does not supply missing product evidence.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_tabs _builder_version=\"4.27.9\" admin_label=\"Gespr\u00e4ch \u00b7 Antwort, R\u00fcckfrage und n\u00e4chster Schritt\" module_class=\"ov-example-tabs\"][et_pb_tab _builder_version=\"4.27.9\" title=\"Answer\"]<\/p>\n<p>\u201cWe will begin with the key point from the approved documents and its source. Say your opening in your own words. Then we will practise a question about the evidence and an appropriate next step. If the documents do not contain an answer, we will record the question for the responsible subject-matter expert.\u201d<\/p>\n<p>[\/et_pb_tab]<br \/>\n[et_pb_tab _builder_version=\"4.27.9\" title=\"Follow-up question\"]<\/p>\n<p>\u201cWould you like to shorten your opening first, or practise the question about the evidence?\u201d<\/p>\n<p>[\/et_pb_tab]<br \/>\n[et_pb_tab _builder_version=\"4.27.9\" title=\"Next step\"]<\/p>\n<p>After the appointment, Nora adds her observations, corrects the summary and confirms the handover. Open product questions go to the responsible team named for the project; confirmed conversation notes go to the connected CRM.<\/p>\n<p>[\/et_pb_tab][\/et_pb_tabs][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"05 \u00b7 Wissenskreislauf\" module_id=\"wissenskreislauf\" module_class=\"ov-page ov-tone\" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"The knowledge cycle\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">The knowledge cycle<\/p>\n<h2>Capture experience in conversation.<br \/><span class=\"ov-accent\">Share reviewed knowledge.<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_4,1_4,1_4,1_4\" module_class=\"ov-loop-row\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Prepare before the appointment\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">01<\/p>\n<h3>Prepare before the appointment<\/h3>\n<p>Nora selects the product, conversation goal and challenge. She refreshes her knowledge and practises her pitch, opening and a specific call to action.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Describe the experience\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">02<\/p>\n<h3>Describe the experience<\/h3>\n<p>After the appointment, she describes important questions, useful wording and open tasks. The summary distinguishes her observations, her assessment and the agreed next steps.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Review and classify the draft\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">03<\/p>\n<h3>Review and classify the draft<\/h3>\n<p>Nora confirms her conversation note. The named owner reviews proposed shared knowledge, checks the evidence and assigns it to the relevant product and knowledge area.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Hand over and reuse\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">04<\/p>\n<h3>Hand over and reuse<\/h3>\n<p>The confirmed note is handed over through the configured CRM connection. Reviewed and approved experience becomes available to the team with its source and version for the next preparation.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_button _builder_version=\"4.27.9\" admin_label=\"CTA \u00b7 Discuss a pilot\" module_class=\"ov-button\" button_text=\"Discuss a pilot\" button_url=\"https:\/\/overmind.one\/en\/contact-voice-intelligence?use_case=train&amp;anliegen=pilot#enquiry\" button_alignment=\"left\" url_new_window=\"off\" custom_button=\"on\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"06 \u00b7 Vier Elemente\" module_id=\"vop-elemente\" module_class=\"ov-page \" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Four elements of the VOP\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Four elements of the VOP<\/p>\n<h2>One foundation.<br \/><span class=\"ov-accent\">Four clear tasks.<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_4,1_4,1_4,1_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"KSE\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">01<\/p>\n<h3>KSE<\/h3>\n<p>Provides approved product knowledge, evidence and reviewed team knowledge with sources, versions and their defined scope.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Voice\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">02<\/p>\n<h3>Voice<\/h3>\n<p>Guides preparation and role-play. Tone, pace and questions match the conversation scenario Nora has chosen.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"TalkTo\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">03<\/p>\n<h3>TalkTo<\/h3>\n<p>Connects the training goal, sources, learnings and responsible people. Drafts, confirmation and subject-matter approval remain traceable.<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Frontend\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">04<\/p>\n<h3>Frontend<\/h3>\n<p>Shows conversation building blocks and their sources. Nora can amend a summary and review and confirm its planned CRM handover.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"07 \u00b7 Pilot und Nutzen\" module_id=\"pilot\" module_class=\"ov-page ov-tone\" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_2,1_2\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"The first pilot\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">The first pilot<\/p>\n<h2>One team. A clear scope.<br \/><span class=\"ov-accent\">An outcome we can review.<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_button _builder_version=\"4.27.9\" admin_label=\"CTA \u00b7 Discuss a pilot\" module_class=\"ov-button\" button_text=\"Discuss a pilot\" button_url=\"https:\/\/overmind.one\/en\/contact-voice-intelligence?use_case=train&amp;anliegen=pilot#enquiry\" button_alignment=\"left\" url_new_window=\"off\" custom_button=\"on\"][\/et_pb_button][et_pb_button _builder_version=\"4.27.9\" admin_label=\"CTA \u00b7 Calculate with your own values\" module_class=\"ov-button ov-secondary\" button_text=\"Calculate with your own values\" button_url=\"https:\/\/overmind.one\/en\/voice-intelligence-calculator?use_case=train\" button_alignment=\"left\" url_new_window=\"off\" custom_button=\"on\"][\/et_pb_button][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_2\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Pilot \u00b7 Umfang\" module_class=\"ov-pilot-panel\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Pilot objective<\/p>\n<h3>Pharma Sales<\/h3>\n<p>Start with one product, one sales team and a few recurring conversation scenarios. Together, we agree approved sources, training goals, responsible owners and the fields in a conversation summary. The team practises real challenges using selected examples. A CRM connection is configured and tested with its recipient, data scope and confirmation step. In the pilot, we assess whether staff can find relevant content, improve their pitches in a traceable way and record learnings for their further work.<\/p>\n<h3>Scope and effort<\/h3>\n<p>Source preparation, access, conversation design, integration and subject-matter upkeep are defined together. The agreed scope becomes the basis for an offer.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Pilot \u00b7 Messung\" module_class=\"\" text_orientation=\"left\"]<\/p>\n<h3>How we assess value<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"1_3,1_3,1_3\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Preparation with relevant sources\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">01<\/p>\n<h3>Preparation with relevant sources<\/h3>\n<p>Can the team find the right product information and associated evidence for selected questions?<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Conversation building blocks in practice\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">02<\/p>\n<h3>Conversation building blocks in practice<\/h3>\n<p>Are the opening, presentation and next step clearer after practice and supported by the agreed sources?<\/p>\n<p>[\/et_pb_text][\/et_pb_column]<br \/>\n[et_pb_column _builder_version=\"4.27.9\" type=\"1_3\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Usable learnings\" module_class=\"ov-card\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-card-number\">03<\/p>\n<h3>Usable learnings<\/h3>\n<p>Are summaries complete, confirmed and received in the intended CRM context? Which experiences have been approved as team knowledge?<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Pilot \u00b7 Einrichtung\" module_class=\"ov-pilot-panel\" text_orientation=\"left\"]<\/p>\n<h3>How we set up the pilot<\/h3>\n<ol class=\"ov-pilot-list\">\n<li><span>01<\/span>\n<div><strong>Define the product and team<\/strong>Select one product and one sales team. Collect recurring questions, conversation goals and particular challenges.<\/div>\n<\/li>\n<li><span>02<\/span>\n<div><strong>Agree sources and ownership<\/strong>Assign approved documents and evidence. Name the owners for product questions, knowledge review and updates.<\/div>\n<\/li>\n<li><span>03<\/span>\n<div><strong>Agree scenarios and language<\/strong>Define short appointments, technical discussions and follow-up questions as exercises. Align tone, pace and feedback with the training goal.<\/div>\n<\/li>\n<li><span>04<\/span>\n<div><strong>Test documentation and handover<\/strong>Agree summary fields, CRM recipient and confirmation step. Review the handover together using selected examples.<\/div>\n<\/li>\n<li><span>05<\/span>\n<div><strong>Assess with the team<\/strong>Evaluate sources, conversation building blocks and learnings against the same pilot examples. Use the findings to agree the next step together.<\/div>\n<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<br \/>\n[et_pb_section _builder_version=\"4.27.9\" admin_label=\"08 \u00b7 Fragen zum Einstieg\" module_id=\"buyer-faq\" module_class=\"ov-page \" fullwidth=\"off\" specialty=\"off\"][et_pb_row _builder_version=\"4.27.9\" column_structure=\"4_4\" module_class=\"\"][et_pb_column _builder_version=\"4.27.9\" type=\"4_4\"][et_pb_text _builder_version=\"4.27.9\" admin_label=\"Questions before starting\" module_class=\"ov-section-heading\" text_orientation=\"left\"]<\/p>\n<p class=\"ov-kicker\">Questions before starting<\/p>\n<h2>What we establish<br \/><span class=\"ov-accent\">before the pilot.<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_toggle _builder_version=\"4.27.9\" admin_label=\"FAQ \u00b7 1\" module_class=\"ov-faq\" title=\"How does training account for different types of doctors?\" title_level=\"h3\" open=\"off\"]<\/p>\n<p>The representative chooses a conversation scenario: for example, a short appointment, a detailed technical discussion or challenging questions. Social Coding adapts the practice to that choice. It is based on the selected scenario, without deriving a personality assessment of an individual doctor.<\/p>\n<p>[\/et_pb_toggle]<br \/>\n[et_pb_toggle _builder_version=\"4.27.9\" admin_label=\"FAQ \u00b7 2\" module_class=\"ov-faq\" title=\"Can the team practise their own openings and pitches?\" title_level=\"h3\" open=\"off\"]<\/p>\n<p>Yes. Staff can use suggested wording or say their own opening aloud. They then practise the presentation, follow-up questions and call to action and revise those building blocks against the agreed training goal.<\/p>\n<p>[\/et_pb_toggle]<br \/>\n[et_pb_toggle _builder_version=\"4.27.9\" admin_label=\"FAQ \u00b7 3\" module_class=\"ov-faq\" title=\"What happens if a question has no supporting evidence?\" title_level=\"h3\" open=\"off\"]<\/p>\n<p>The unresolved question remains visible and is recorded for the responsible subject-matter expert. Practice can help phrase a follow-up question or next step; missing product information is not presented as a confirmed statement.<\/p>\n<p>[\/et_pb_toggle]<br \/>\n[et_pb_toggle _builder_version=\"4.27.9\" admin_label=\"FAQ \u00b7 4\" module_class=\"ov-faq\" title=\"Are summaries automatically sent to our CRM?\" title_level=\"h3\" open=\"off\"]<\/p>\n<p>Recipients, data fields and the connection are configured for the project. The representative reviews and confirms the summary before handover. The confirmation returned by the CRM depends on the agreed integration.<\/p>\n<p>[\/et_pb_toggle]<br \/>\n[et_pb_toggle _builder_version=\"4.27.9\" admin_label=\"FAQ \u00b7 5\" module_class=\"ov-faq\" title=\"How does an individual experience become team knowledge?\" title_level=\"h3\" open=\"off\"]<\/p>\n<p>A conversation note and approval of shared knowledge are separate steps. A named subject-matter owner reviews the proposed learning, its sources and its scope. Only the approved version becomes available to the team.<\/p>\n<p>[\/et_pb_toggle][et_pb_button _builder_version=\"4.27.9\" admin_label=\"CTA \u00b7 Back to the practice overview\" module_class=\"ov-button ov-secondary\" button_text=\"Back to the practice overview\" button_url=\"https:\/\/overmind.one\/en\/voice-intelligence-in-practice\" button_alignment=\"left\" url_new_window=\"off\" custom_button=\"on\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2190 All practice examplesPharma Sales \u00b7 Illustrative exampleA new medicine.Practise the pitch before the appointment.A new medicine brings extensive information and new conversation scenarios. Voice Intelligence helps sales representatives refresh approved product knowledge, draft opening lines, presentations and calls to action, and practise them in conversation. After the appointment, learnings are recorded and confirmed summaries are handed over to the CRM connected for the project.08:20 \u00b7 Before the appointment \u00b7 Fictional training exampleThe starting pointNora works in pharmaceutical sales. Before an appointment with a doctor, she prepares the key points about a new medicine. The doctor has limited time and may ask challenging questions about the evidence. Nora chooses this scenario for her practice: a short opening, a clear presentation and an appropriate next step. She wants to say her lines aloud and be ready to respond to follow-up questions. Illustrative example conversationNora knows the product. Now she wants to rehearse the conversation.\u201cLet\u2019s practise a short appointment with challenging questions. How do I get to the point, and which statement can I support with evidence?\u201dIllustrative training scenario, with no real patient or customer data.PrepareReview the meeting objective and approved product information.In conversationPractise the opening, presentation and next step.Use afterwardsConfirm learning [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_vertical_key":"","footnotes":""},"class_list":["post-16081","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pharma Sales \u00b7 Prepare and practise your pitch | Overmind.one<\/title>\n<meta name=\"description\" content=\"Prepare new medicines for sales conversations, practise openings and pitches, 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